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Form of workJob Description
Octave is a modern behavioral health practice creating a new standard for care delivery that's both high-quality and accessible. With in-person and virtual clinics in multiple states, the company offers evidence-based individual, couples, and family therapy, while pioneering relationships with payers to make care more affordable through insurance. By raising the bar on how care is delivered and how providers are supported, we are building a sustainable system that values equity, affordability, and effectiveness.
About the Role:TheClinical Learning and Development Director will be responsible for leading and growing Octave's education and support for our network of contracted therapists. This position will be responsible for evolving our provider training, clinical content resources, LMS platform and onboarding. The ideal candidate will have a strong background in mental health with a focus on provider education, training and delivery of quality care. This position is expected to support our mission to bring quality, outcomes driven mental health care to millions of insured individuals.
Management Responsibilities:- Provide day to day leadership and guidance to the team, ensuring professional development and performance management in achieving goals and objectives.
- Foster a positive, inclusive and collaborative work environment.
- Oversee the planning, execution, and completion of projects and initiatives within the team.
- Establish and monitor operational processes and workflows to enhance efficiency and productivity.
- Balance data driven needs with execution and operational capabilities in a multi-state network of providers.
- Implement best practices, monitor key performance indicators (KPIs), and develop strategies to achieve excellence.
- Work closely with Clinical and Operational leadership to develop and establish Learning and professional development programming in accordance with Octave's values and mission of providing evidence based quality mental healthcare.
- Develop an andragogy based curriculum using various formats, including digital and LMS, that supports network wide implementation of quality, value driven, measurement based care and culturally responsive practices.
- Create compelling visual designs for training while taking target audience and usability into consideration.
- Utilize data and collaborate with Clinical Leadership to understand the impact and effectiveness of implemented training and resources for continuous improvement of provider outcomes.
- Collaborate with Clinical Leadership to ensure high quality documentation and compliance with internal and external documentation standards.
- Collaborate with the QA team to ensure advancement of care delivery and documentation.
- Review feedback and evaluations from contractors and feedback from Clinical Leadership to make necessary changes.
- Support representation of Octave's clinical quality and performance with external parties.
- Passion for mental health and changing the healthcare landscape.
- Must have at least 2 years experience providing culturally responsive training services in the form of large and smaller group settings.
- Experience implementing educational/training programs.
- Familiarity with data based decision making and business analytics tools such as Excel and Tableau.
- Strong interpersonal skills and a preference to work as part of a team.
- PsyD, PhD, or Masters degree in social sciences or equivalent experience conducting mental health training/education
- Minimum 8 years' experience in a combination of operational settings, people management or consulting roles. Startup experience is strongly preferred.
The below values drive our day-to-day operations.
- We're human beings first. We operate with empathy and kindness – with our clients, with our collaborators, and with ourselves.
- People deserve better than status quo. We're willing to tackle the intractable problems, no matter how big, because someone should. We ask big questions, we craft big solutions, and we challenge ourselves and others to make it happen.
- No bystanders. No stars. No tourists. Each person has been selected to be here, and with that comes a responsibility to bring your expertise, share your ideas, and help make this company better.
- Partnership paves the path ahead. We don't operate in a silo, internally or externally. To transform the system, we believe in working with others to create something bigger, better, and stronger.
- Quality is crucial at scale. Quality is core to our business, and we refuse to sacrifice it as we grow.
- Progress is a process. In the pursuit of progress, we iterate, reflect, learn, adjust – and always leave things better than we found them.
- There are people behind every data point. We recognize that numbers tell only one part of the story, and we also do the work to understand impacts at the individual level.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet.
- Must be able to observe and communicate information on company provided laptop.
- Move up to 10 pounds on occasion.
- Must be eligible to work in the United States without sponsorship now or in the future.
Octave is committed to pay equity. To maintain our commitment to pay equity, Octave will follow Pay Transparency regulations on all open job postings. Current Pay Transparency laws require companies to include a position's salary or hourly wage range (not including bonuses or equity-based compensation) in any internal or external job posting. This requirement extends to job postings published by a third party at an employer's request.
Octave will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Octave's legal duty to furnish information.
Starting pay for qualified applicants will depend on a combination of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
The salary range for this role is $138,300 - $172,900.
Additionally, this position is eligible for the following benefits: company sponsored life insurance, disability and AD&D plans. Voluntary benefits such as 401k retirement, medical, dental, vision, FSA, HSA, dependent care and commuter/parking options are also available. Octave offers generous Paid Time Off as well as paid parental leave benefits.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
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Application Instructions:
Please complete the following application. Please note that the U.S. Equal Opportunity Employment Information questions below are used for the purposes of EEOC reporting and are optional to complete. Octave is unable to change these questions and we acknowledge that many of the U.S. Equal Opportunity Employment Information questions are not inclusive or affirming of all aspects of cultural identity. Octave is committed to an inclusive workplace environment, and this information will not inform how we approach hiring or employment.
