Director Cargo

dnata is hiring a Director Cargo

Salary $80,000-$100,000 + bonus

*Weekly pay, 401(K), paid time off, competitive company benefits

The position is based in Dallas/DFW.

We are “Reconnecting a Better World” through our best-in-class team of dedicated, passionate, and highly trained aviation professionals. We have been awarded “Ground Handler of the Year” for seven consecutive years and are committed to our Vision of being the world’s most admired air services provider. Led from our Global Headquarters in Dubai and with international and domestic operations spanning six continents, our Mission is to deliver the promises our customers make. If you’re looking for a highly rewarding career in aviation services, you’re looking for dnata!

dnata is one of the world’s largest air services providers. Established in 1959, the company ensures the aviation industry operates smoothly and efficiently in 129 airports. Offering ground handling, cargo, travel, and flight catering services in 35 countries across six continents, dnata is a trusted partner for over 300 airline customers around the world. Each day, the company handles over 1,900 flights, moves over 8,500 tons of cargo, books over 16,000 hotel stays, and uplifts over 320,000 meals.

Responsible for Cargo Operations, ongoing/future Cargo Projects and managing optimal Performance levels, additionally responsible for Implementing Strategic and Tactical objectives in dnata Cargo, with specific emphasis on new warehouse projects, enhancing customer service and ensuring adequate leadership and staffing levels and compliance of industry standards, and regulatory bodies (TSA, CBP, Port Authorities).

Interact and communicate across all levels with internal and external customers to ensure growth, profitability, and customer satisfaction. Facilitate new and existing systems into the business, and drive culture through consistency. Develop systems, processes, and plans, and lead change to improve results, including but not limited to other duties as assigned.

Responsible for Cargo Operations, ongoing/future Cargo Projects and managing optimal Performance levels, additionally responsible for Implementing Strategic and Tactical objectives in dnata Cargo, with specific emphasis on new warehouse projects, enhancing customer service and ensuring adequate leadership and staffing levels and compliance of industry standards, and regulatory bodies (TSA, CBP, Port Authorities).

Interact and communicate across all levels with internal and external customers to ensure growth, profitability, and customer satisfaction. Facilitate new and existing systems into the business, and drive culture through consistency. Develop systems, processes, and plans, and lead change to improve results, including but not limited to other duties as assigned.

• Implements strategic objectives for the region and measurement of progress of those objectives in Cargo business and Aviation industry.
• Implements policies and best practices to support the achievement of objectives and required Cargo standards.
• Lead and rollout all ESG Initiatives as per the dnata Global strategic vision.
• Ensures compliance with Regulatory bodies (TSA, CBP and other applicable), federal, state, local, and organizational laws, regulations, guidelines, and best practices.
• Leads and Facilitates implementation of new projects/systems like iCargo, AMS Messaging and major modifications of existing systems to reduce downtime.
• Plans and ensures availability of adequate and appropriate equipment, staffing, and systems; recommends additional staffing and services.
• Leads and Manages audits, requests for information and project implementation to completion.
• Develops, plans, and implements operational objectives; departmental policies, procedures, and/or activities to ensure Cargo operations run smoothly.
• Engages in continued strategic examination of the operations to build strong team collaboration and operational effectiveness.
• Assumes responsibility as region contact for contractual obligations relevant to the including real property leases, permits, amendments, agreements, permits, etc.
• Oversee Cargo operations to enhance employee productivity, building a highly inclusive culture ensuring team members thrive and organizational outcomes are met.
• Provide operational input for strategic business planning, technology integration, innovation, and process changes in facilities across the network to drive exponential growth.
• Collaborate and innovate with all executive and field leadership teams.
• Other job-related duties as requested.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   

• Bachelor’s and/or master’s degree in business or a combination of education and experience in the airline industry.
• 3-5 years of experience in projectized work including business startups is an essential requirement.
• Knowledge and experience of Global Cargo Systems & implementation is an essential requirement.
• Experience of managing modern Cargo Infrastructure Projects, equipped with ASRS/ETV and automation is essential.
• Accomplished business development leader with a proven track record of achieving targeted sales growth and account profitability with 10 years’ experience in the airline industry.
• Proven leadership ability to influence, develop, and empower employees to achieve objectives with a team approach.
• Superior written and verbal communications, decision making, problem-solving, and organizational skills essential.
• Timely decision maker, able to prioritize critical tasks that add the highest value.
• Demonstrated ability to lead and coach teams on complex sales negotiations and use of problem-solving techniques.
• Capacity to measure and track progress, know how to design effective and efficient business development processes.
• Must be able to travel frequently within the US and some international travel.

Work Environment   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands: Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions, provided such accommodation does not create undue hardship for the Company.