Director - Area (Osp/Fiber)

General Summary: The primary responsibilities of the Area Director are to manage all operational aspects of the market and organize operational staff to ensure all projects are carried out effectively and efficiently in order to promote customer satisfaction ensuring that project work is completed above expectations. The Area Director OSP/Fiber will collaborate with department leaders to create strategic plans aligned with company objectives, ensure that the market is compliant with company protocols, and achieve financial targets while maximizing sales and profitability. The Area Director will hire, mentor and train all employees to produce a highly effective team.

Other duties, responsibilities and qualifications may be required and/or assigned. This position may require extended office hours, weekends, holidays, and off hours to support our customer base.

Travel may be required depending on the business needs.

Essential Job Functions:

• Manage the operational aspects in market. Organize operations and staffing such that all required tasks are carried out effectively and efficiently; proactively anticipate and manage change

• Oversee area leadership and their subordinates

• Serve as an active participant in national and regional meetings

• Ensure future profitability through performance reviews and routine discussions on competencies and achieved results

• Detail oriented in both providing leadership and direction to team members as well as factoring costs associated with customer quotes while understanding and adhering to customer timelines

• Build and maintain a customer base with new and existing clients, identifying prospective customers and serve as the initial contact to determine viability and desirability of a targeted account

• Collaborate with senior leaders to develop sound business cases for strategic priorities and initiatives, including cost and benefit analysis

• Manage human resources with respect to selection and retention of qualified staff, orientation and training, compensation, discipline, employee recognition and the implementation of relevant policies

• Conduct market evaluations of personnel and market status

• Hold staff meetings and mentor regional staff

• Ensures compliance with local and federal regulations, accreditation standards and corporate policies to drive effectiveness and consistency in operations

• Utilize one’s own network of contacts to source high quality Project Managers and Technicians

• Successful establishment of a new market, research and acquire assets necessary for success including but not limited to: Real estate, vehicles, tools, and stock items

• Budget minded behaviors to review and ensure profitability on new, ongoing & completed projects

• Commitment to provide both a positive and safe working environment through reinforcement of behaviors, a solid understanding of job requirements and ensuring tools and equipment is on-hand

• Serve as a corporate liaison to champion cultural change by encouraging critical corporate initiatives, a positive work environment, the enhancement of organizational morale all with the goal to drive operational efficiency

• Team player that coordinates and communicates activities with other employees, departments, and management

• Willingness to answer customer escalations via phone or email 24/7 and a high sense of urgency to respond to customers in a timely manner with accurate quotes, emergency outages and/or other requests

Knowledge, Skills, or Abilities:

• Familiarity with the overall local market including target client base, competition, project opportunities, suppliers, and partners

• Strong interpersonal skills and proven ability to communicate both verbally and in writing

• Review and fully understand the contracts and requirements of each project

• Proven skills in Customer Service and maintaining composure in a shifting environment

• Ability to multitask and stay organized under pressure

• Time management skills for meeting deadlines and reporting work progress to customer

• Familiarity with Teams, Word, Excel, Outlook & Power Point software (Visio & Adobe a plus)

• Thorough understanding of internet tools & search engines

• Must hold a valid driver’s license and satisfactory driving record

Education and Experience:

• Education Level: High School/GED

• 5+ years of relevant job experience. Relevant job experience is described as job experience in similar industry or job experience with similar essential duties

• 5+ year experience leading highly productive & cohesive teams

• 5+ years extensive working knowledge of fiber optic and OSP construction

• Field of Study: Telecommunications, Construction or Project Management

EOE-Minority/Female/Disability/Veteran Network Connex believes all persons are entitled to equal employment opportunities and does not discriminate against its employees or applicants for employment because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status.