Direct Payment Teller I

Direct Payment Teller I #975996
Job Description:
If you're looking for a career that will provide a challenging work environment and many opportunities to learn, our company is the place for you. Join our team and become part of a company full of exciting opportunities. We help employees achieve their personal best by offering many opportunities that develop and enhance their skills for career advancement.
Duties:

• The Payment Processing Teller is required, to handle basic customer interactions, payment processing, accurate balancing of company funds and records, and overall credit and collections tasks typically received in person or by mail and according to company policy and procedures.

The teller will:

• Process 7,000 monthly bill payments by accepting cash, check or money orders
• Answer general customer account questions
• Complete identity verification for new utility service customers
• Provide excellent customer service
• Work independently in an office related setting.
• Maintain organizational standards within assigned office.
• Control losses by following policies and procedures.
• Process payments accurately without errors.
• Perform to accuracy standards without exceptions.

Skills:
The successful candidate will have:

• Cash handling experience and a comfort in handling large sums of currency.
• Knowledge of Microsoft Office programs (Word, Excel, Outlook)
• The ability to type 40 words per minute & perform standard/routine office tasks.
• The ability to work independently & a track record of providing excellent customer service.
• Excellent verbal communication skills & organizational skills.
• The ability to maintain composure and professionalism with a challenging customer base.
• The ability to accept and follow direction and departmental policies and procedures without exception
• (Preferred Qualification) Experience with SAP applications including Cash Desk
• The ability to successfully pass a pre-employment background check and credit check (as required for cash handling positions)
• This position may provide occasional backup coverage to alternative Direct Payment office locations on a prearranged basis.

Education:

• A high school diploma or GED (College education preferred)

Skills and Experience:
Required Skills:

• Organizational Skills
• Customer Service
• Excel
• Cash Handling
• SAP

Additional Skills:

• Microsoft Office
• Retail Sales
• Payments
• Customer Account
• Customer Service Oriented
• Collections
• Credit Issues

Additional Info:
At FastTek Global, Our Purpose is Our People and Our Planet. We come to work each day and are reminded we are helping people find their success stories. Also, Doing the right thing is our mantra. We act responsibly, give back to the communities we serve and have a little fun along the way.
We have been doing this with pride, dedication and plain, old-fashioned hard work for 24 years!
FastTek Global is financially strong, privately held company that is 100% consultant and client focused.
We've differentiated ourselves by being fast, flexible,creative and honest. Throw out everything you've heard, seen, or felt about every other IT Consulting company. We do unique things and we do them for Fortune 10, Fortune 500, and technology start-up companies.
Our benefits are second to none and thanks to our flexible benefit options you can choose the benefits you need or want, options include:

• Medical and Dental (FastTek pays majority of the medical program)
• Vision
• Personal Time Off (PTO) Program
• Long Term Disability (100% paid)
• Life Insurance (100% paid)
• 401(k) with immediate vesting and 3% (of salary) dollar-for-dollar match

Plus, we have a lucrative employee referral program and an employee recognition culture.
FastTek Global was named one of the Top Work Places in Michigan by the Detroit Free Press in 2013, 2014, 2015, 2016, 2017, 2018, 2019, 2020, 2021, and 2022!
To view all of our open positions go to: https://www.fasttek.com/fastswitch/findwork
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