Direct Package Coordinator

JOB DESCRIPTION SUMMARY

This position’s primary focus is to take inbound and make outbound calls to book prospects to attend a Sales presentation for all Spinnaker sites. Sites include Branson and Williamsburg.

DUTIES AND RESPONSIBILITIES

• Calling prospects to sell a vacation package.
• Calling consists of leads being sent through the Spinnaker Facebook website.
• Taking inbound calls to answer any questions a prospect has with the intent to sell them a vacation package.
• Answering prospect inquires generated through the Spinnaker Direct Sales website with the intent to sell a vacation package.
• Associate will be responsible for getting all prospect information, including credit card information to secure package.
• Associate will be responsible for achieving Daily, Weekly and Monthly goals.
• Daily communication with the Web Marketing team.
• Daily communication with Manager for tracking of bookings at the end of each shift.
• Associate is responsible for all reporting and data entry of bookings as well as Authorized.net and Dollars on the Net process.
• Associate responsible for insuring customers receive accurate information on package, including confirmation letters/emails.
• Associate is responsible for communicating to marketing administration on all bookings, accommodation requests and cancelation processes.
• Associate is responsible for qualifying all online package sales and building qualified packages in SPI.
• Performs other related duties & special projects as requested.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Thorough knowledge of timeshare marketing techniques.
• Proven success in booking prospects/owners
• Thorough knowledge of Spinnaker Resorts
• Excellent Customer Service Skills
• Excellent computer skills
• Positive demeanor
• Ability to work flexible schedule and minimum of 40 hours per week
• Several years relevant experience
• Dependability – results oriented
• Ability to work with minimal supervision

Job Type: Full-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Hilton Head Island, SC (Preferred)

Ability to Relocate:

• Hilton Head Island, SC: Relocate before starting work (Required)

Work Location: In person