Dir, Student Services, DTC

SE1819.00000

Dir, Student Services, DTC

Staff

Full-Time

Staff exempt

Plans, develops, manages, and assesses the delivery of virtual and enrollment Student Services. Provides strategic leadership for the development of procedure specific to operating the virtual center(s), regional campus Answer Centers and Enrollment Services. Responsible for the collaborative design and implementation of a comprehensive onboarding experience for staff serving the College’s dynamic and diverse student body. Exercises discretion and independent judgment with respect to matters of significance daily.

1625

Exempt

S2326P

Orlando, FL 32801 - Downtown Campus

Orlando, FL 32801 - Downtown Campus

8AM to 5:00PM (Monday – Friday) – Subject to change based on business needs.
This position will operate in a fully onsite environment.

1

02/12/2024

03/04/2024

No

https://valenciacollege.peopleadmin.com/postings/34251

n/a.

$55,979 - $79,770

1. Implements college policies, guiding principles, objectives, and functions in accordance with the philosophy of the college.

2. In collaboration with the Dean of Students and Executive Dean, designs and manages the overall student experience.

3. Creates, maintains, and implements standard operating guidelines for all functions of Student Services; engages staff in visioning work, as needed, to maintain excellent service to students; implements regular training for staff on essential job functions.

4. Hires, supports, supervises, and evaluates full-time, part-time, and temporary staff in Student Services; schedules both regular and back-up staff to ensure optimal staffing levels, particularly during peak enrollment periods.

5. Collaboratively facilitates synergistic communication and processes across all departments to create and ensure a seamless student experience and successful student outcomes.

6. Works collaboratively with students, faculty and staff to resolve student discipline, academic probation, fourth attempt issues, concerns, complaints and systemic service challenges.

7. Oversees processes designed to ensure the quality and integrity of student data.

8. Manage supply budgets for Student Services.

9. Prepares regular reports regarding progress in achieving measurable student service outcomes related to student enrollment, performance and staff activity, as needed.

10. Represents the college to various college and community groups.

11. Performs other duties as assigned.

Not Applicable

Master's Degree from a regionally accredited institution.

Education administration, public administration, student personnel, or directly related field.

Master’s degree in counseling, student personnel, or related field.

Direct experience working with students in an educational setting, preferably a two-year college.
Experience supervising staff.

Knowledge of student development theory; ability to assess student’s developmental needs and translate theory into practice.
Ability to work effectively in a diverse community and meet the needs of diverse student populations.
Ability to work independently, to initiate, develop, and implement programs.
Knowledge of the principles and practices of supervision.
Ability to provide guidance and leadership to a diverse Student Services staff; ability to effectively lead employees to achieve peak performance goals, recognize need for training and education to improve performance and implement an improvement plan.
Skill in effectively communicating, orally, in writing, and in individual and group settings.
Skill in the use of personal computers, general office software, and related technology such as; relational databases, reporting systems, and student portals.
Ability to work in a flexible and fast-paced environment, and meet deadlines.
Ability to diagnose issues from a “systems” perspective and design strategies that fix the system.
Ability to reason, exercise judgment and discretion, and make sound decisions.
Ability to analyze operational data, prepare reports, and make recommendations.
Ability to work efficiently and accurately with minimum supervision.
Ability to work in and travel to multiple campus locations, including transitioning multiple times on a daily basis.
Ability to work some evening and weekend hours.

This job primarily operates in a professional office environment. The employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets, and fax machines. While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
Typical physical competencies include but are not limited to frequently remaining stationary, moving, reaching, positioning self and occasionally ascending/descending, lifting/moving objects weighing between 5-15 pounds. The employee is occasionally required to stand and walk. The employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; type/keyboard; and talk or hear. This job also entails frequently communicating, discerning, and exchanging information. Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. Cognitive abilities include but are not limited to frequently using discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem-solving, and decision-making.
The typical work environment, and physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform essential functions.