Address
Form of workJob Description
The Digital UX Writer is assigned to a team that creates and maintains content on Client web and mobile properties in alignment with corporate and digital style guides and in compliance with National Association of Insurance Commissioners (NAIC) regulations.
As the Digital UX Writer, you will:
Create content aligned to the content strategy, Clients brand voice and tone, business requirements and digital standards
Present complex topics in consumer-friendly, plain language
Direct the message tone, voice and creative interpretation of content so it is on brand and aligned with our objectives
Ensure content is edited and approved by legal/compliance
Work closely with other project team members, including copywriters, content strategists, visual designers, interaction designers and business analysts
Assist with creation and maintenance of Client digital content guidelines, standards, tools and processes
Key Competencies
Process
Experience with digital content creation and understanding best practices
Familiarity with software development processes (e.g., waterfall, agile)
Knack for juggling several projects, managing time efficiently and prioritizing appropriately
Collaboration
Experience working with subject matter experts, content reviewers, editors, legal and compliance, and user experience teams
Passion for sharing information and helping others be successful
Focused on team success rather than individual success
Professionalism
Approachable, respectful, open, transparent and easy to work with even in stressful situations
Ability to be self-aware, receive feedback and continually improve
Ability to produce clarity when confronted with unclear situations
Role Essentials
At least 3 years of digital copywriting experience
Bachelor's degree in English, Journalism, Communication or similar field
Experience writing and optimizing content for a variety of content types and digital channels
Firm grasp of user experience and the role of content within design in a digital environment
Ability to be flexible in a very fluid and dynamic environment including dealing with changing processes and priorities
Must be extremely well-organized and detail-oriented, capable of handling multiple projects simultaneously, and able to easily move between strategic and tactical work
Experience working in an embedded agile product team, especially with ecommerce sites
Familiar with content management systems
Familiar with online tracking tools, such as Jira
Self-starter who takes initiative and ownership
Excellent verbal, written, and presentation skills
Conversant and comfortable with principles of digital design, writing and editing
Proficient with: Microsoft Office, SharePoint
For software, familiarity with:
Microsoft Office/Teams
SharePoint
Jira (good to have, not required)
Azure Dev Ops (good to have, not required)
Role Desirables:
Experience in wellness and/or healthcare and in regulated industries
As the Digital UX Writer, you will:
Create content aligned to the content strategy, Clients brand voice and tone, business requirements and digital standards
Present complex topics in consumer-friendly, plain language
Direct the message tone, voice and creative interpretation of content so it is on brand and aligned with our objectives
Ensure content is edited and approved by legal/compliance
Work closely with other project team members, including copywriters, content strategists, visual designers, interaction designers and business analysts
Assist with creation and maintenance of Client digital content guidelines, standards, tools and processes
Key Competencies
Process
Experience with digital content creation and understanding best practices
Familiarity with software development processes (e.g., waterfall, agile)
Knack for juggling several projects, managing time efficiently and prioritizing appropriately
Collaboration
Experience working with subject matter experts, content reviewers, editors, legal and compliance, and user experience teams
Passion for sharing information and helping others be successful
Focused on team success rather than individual success
Professionalism
Approachable, respectful, open, transparent and easy to work with even in stressful situations
Ability to be self-aware, receive feedback and continually improve
Ability to produce clarity when confronted with unclear situations
Role Essentials
At least 3 years of digital copywriting experience
Bachelor's degree in English, Journalism, Communication or similar field
Experience writing and optimizing content for a variety of content types and digital channels
Firm grasp of user experience and the role of content within design in a digital environment
Ability to be flexible in a very fluid and dynamic environment including dealing with changing processes and priorities
Must be extremely well-organized and detail-oriented, capable of handling multiple projects simultaneously, and able to easily move between strategic and tactical work
Experience working in an embedded agile product team, especially with ecommerce sites
Familiar with content management systems
Familiar with online tracking tools, such as Jira
Self-starter who takes initiative and ownership
Excellent verbal, written, and presentation skills
Conversant and comfortable with principles of digital design, writing and editing
Proficient with: Microsoft Office, SharePoint
For software, familiarity with:
Microsoft Office/Teams
SharePoint
Jira (good to have, not required)
Azure Dev Ops (good to have, not required)
Role Desirables:
Experience in wellness and/or healthcare and in regulated industries
