Digital Signage Support Technician Ii

Essential Duties and Responsibilities:

• Knowledge of corporate AV technologies including  baseline knowledge of Digital Signage
• Experience with monitoring system configuration and deployment
• Basic knowledge of windows 10 and android systems
• AV Installtion experience
• Provide direct assistance and training to end users in the operation of AV systems user controls
• Perform routine preventive maintenance checks & services on AV systems
• Perform basic troubleshooting on AV systems for break fix resolutions
• Operate and test daily functionality of all AV and integrated conference rooms
• Perform routine testing and problem diagnosis for projectors microphones speakers amplifiers & LCD/Plasma Displays
• Perform preventative maintenance to resolve problem or identify resolution to appropriate vendor or manufacturer
• Troubleshoot AV/V problems last minute as required as well as non-critical situations
• Interact with client Customer Help Desk ticketing system to respond to end user requests
• Coordinates with client staff to determine AV basic infrastructure requirements for any new conference room or media design
• Setup and breakdown of all onsite meetings
• Daily system testing to ensure equipment and room functionality
• Responsible for escalating all “next level” break fix issues to their manager for resolution
• Perform remote testing for local and regional offices
• Ensure all AVS spaces are presentable for use

• Operation Support for Digital Signage and Equipment

• Provide AV support of planned events, both onsite and virtual 

• Direct end user support on the operation and use of collaboration tools

• Experience with Service Now ticketing systemOther duties assigned as needed
  Skills and Abilities:
  
• Effective communication and interaction with employees, clients and colleagues and the ability to work effectively with all levels of the organization
• Ability to test equipment and perform basic troubleshooting
• Ability to work and think independently and ensuring to meet deadlines
• Basic computer knowledge
• Knowledge of basic signal flow for audio video and control
• Ability to balance multiple tasks with changing priorities
• Strong organizational skills and excellent attention to detail
• Excellent communication and interpersonal skills both verbal and written
• Demonstrated customer service focus and client communication skills
• Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standards
  

Education and/or Experience:

• Minimum high school diploma or equivalent
• Demonstrated working knowledge of AV practices and procedures
• Digital signage experience including operation call set-up and equipment
• Demonstrated AV Control experience including Crestron Extron and/or AMX a plus
• Experience and knowledge of web conferencing tools such as MS Teams, Zoom, WebEx, and Cisco meeting place a plus