Digital Product Owner - Onboarding And Acquisition

TITLE: DIGITAL PRODUCT OWNER - ONBOARDING AND ACQUSITION  
STATUS: EXEMPT
REPORTS TO: MGR - DIGITAL PRODUCT MANAGEMENT
DEPARTMENT: DIGITAL SERVICES
JOB CODE: 11476

PAY SCALE: $120,600.00 - $135,000.00 ANNUALLY

GENERAL DESCRIPTION:

The Digital Product Owner-Onboarding & Acquisition will be responsible for managing the performance of digital properties, from website to account opening/onboarding for a portfolio of Golden 1's products (e.g., Checking, Credit Card, Home loans, Investments etc.). This includes, but is not limited to, such platforms as the unauthenticated website (e.g. rates functionality, etc.), online account opening frontend, mobile and online banking, etc. Develops and manages the tactical roadmap for corresponding digital feature sets, reconciling it with the peers on the Digital Services team to produce a cohesive roadmap recommendation. Supports ongoing projects, understanding the product design, driving development of these services, and creating a seamless, convenient, positive experience for members, prospects and Golden 1 employees. Working in a dynamic environment, leads or serves on cross-functional teams to develop competitive products and services that deliver value for our members and efficiency for the company. Uses data to develop a deep understanding of member needs and wants, to identify and fill product, feature set and experience gaps, manage a roadmap and generate new ideas that improve the member experience and ultimately strengthen Golden 1's position in its aspirations to be the best digital credit union in California.

TASKS, DUTIES, FUNCTIONS:

1. The Digital Product Owner-Onboarding & Acquisition is responsible for managing the digital aspects of the credit union's acquisition and onboarding functionality for the product portfolio (website, deposits, consumer loans, credit card, mortgage, home equity loans, investments and insurance) across digital channels other than those managed by Marketing.
2. Defines, delivers, and manages a digital feature/functionality roadmap for the above-mentioned product portfolio across the relevant digital channels with input from key stakeholders across the organization.
3. Manages the lifecycle of relevant Golden 1 digital services, milestones, new features, and functionality.
4. Supports ongoing projects, understands product design, drives development, and creates a seamless, convenient, positive experience for members and employees.
5. Provides input into product vision, goal setting, execution, and product roll-out strategies.
6. Uses data and personas to uncover opportunities, tracks digital performance, and informs product design and development decisions to drive digital adoption and performance.
7. Assists and guides business partners in developing business requirements, timelines, milestones, and dependencies.
8. Leads or works closely with cross-functional teams on requirements and drives user experience design and journey discussions.
9. Coordinates with other functional teams to support communication about digital initiatives and the creation of member facing collateral.
10. Identifies possible automated or digital solutions for customer issues and establish success criteria and measurable results.
11. Maintains a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws
12. Ensures alignment at all times key stakeholders (IT, Operations, Legal & Compliance, Fraud, and Marketing) to deliver a cohesive, brand-right and superior member and employee experience.
13. Performs other duties as needed by management.

PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:

1. Effective oral and written communication skills required to varying levels of analytical daily tasks.
2. Must possess sufficient manual dexterity to skillfully operate an on-line computer terminal and other standard office equipment, such as financial calculators, personal computer, facsimile machine, and telephone.

ORGANIZATIONAL CONTACTS & RELATIONSHIPS:

1. INTERNAL:  All levels of staff.
2. EXTERNAL:  Vendors, management, other financial institutions, and other contact centers.

QUALIFICATIONS:

1. EDUCATION: Bachelor's degree in Product Management, Business Administration, Marketing, or related field preferred.
2. EXPERIENCE: Minimum of 7 or more years in Product or Project Management preferably in financial services; two years+ experience in digital onboarding platforms is a plus.
3. KNOWLEDGE/SKILLS:

• Strong thought leadership required to manage the development and growth of products.
• Leadership skills to manage and work with cross-functional business partners and team.
• Demonstrated experience in successful application of the Jobs-To-Be-Done framework to solving complex business problems and driving performance.
• Excellent written/verbal communication skills are essential, as this position will have exposure to various management levels across the organization. Ability to adapt to an environment that is in a growth mode and pivot as needed to meet goals and as priorities shift.
• Blend of strategic and tactical thinking, creative and analytic reasoning.
• Strong quantitative and analytical skills to support data-informed decision making.
• Creative, outside-the-box thinking and problem-solving approach.
• Collaborative, team player attitude with the ability to navigate and influence the organization.
• Ability to build relationships and partner with internal and external groups.
• Seasoned well-trained professional with strong interpersonal skills, and outstanding analytical and research skills, as well as a passion for emerging digital technologies.
• Strategic thinker with the ability to inspire confidence from, and to collaborate closely with technology leaders and internal stakeholders.

PHYSICAL REQUIREMENTS:

1. • Prolonged sitting throughout the workday with occasional mobility required.
   • Corrected vision within the normal range.
   • Hearing within normal range.  A device to enhance hearing will be provided if needed.
   • Occasional movements throughout the department daily to interact with staff, accomplish tasks, etc.
   • Required to be on call 24 hours a day, seven days a week, to ensure timely and appropriate resolution of any issue that may arise regarding resources under scope of responsibility.

LICENSES/CERTIFICATIONS:

Product Management certification from a US-accredited institution is preferred.

REV. 11/28/2023