Digital (Online Banking) Customer Service Representative

ABOUT US

Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization!

Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. We are committed to fostering an environment focused on diversity, equity and inclusion, and we welcome Team Members from all walks of life. Join Team MVB today!

MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com.

This role can be based 100% remotely.

Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arkansas, Alabama, Arizona, Delaware, Indiana, North Carolina, Georgia. 

ABOUT THE ROLE

• Provide superior Customer Service to MVB clients and internal stakeholders regarding consumer and business Online Banking products and services. Client interactions will include phone, email, chat and demo support.

WHAT YOU’LL DO

• Perform daily administration duties to include, but not limited to, approving and coding Online Banking applications as per procedures, setup statements, daily report monitoring such as fraud mitigation, and enroll or update businesses products and services (i.e. ACH, wire, Remote Deposit Capture, positive pay)
• Facilitate, install and monitor new remote deposit capture clients
• Assist Retail, Commercial, and Treasury teammates with sales presentations of Online Banking and RDC products
• Provide one-on-one end-user, tier two problem resolution support for consumer and business products and services via phone or through chat
• Support mRDC, mobile banking, and bill pay
• Support testing and managing of changes relating to business Online Banking features (including ACH, wires, positive pay, etc.)
• Identify problems and/or potential problems and take the necessary steps to resolve or escalate, work with minimal supervision
• Routinely provide enhancement recommendations or efficiencies
• Routinely provide training support for internal teammates and other lines of businesses
• Provide back up support to other department roles
• Other duties as assigned

EDUCATION & WORK EXPERIENCE

• Associates or Bachelor’s degree preferred.
• Minimum 4 years’ of related experience in the financial services industry preferred.
• Previous experience working with consumer and business Online Banking products preferred.
• Previous experience in direct Customer Service including in-person, phone, email and/or chat.
• Basic knowledge of related state and federal banking compliance regulations, and Bank operation polices.
• Knowledge of Jack Henry and Q2 products preferred.
• Flexible nontraditional banking hours, upon request.
• Strong time management skills and ability to prioritize tasks.
• Proficiency in MS Office Suite and Outlook
• Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and teammates.
• Ability to work in a fast-paced environment with minimal supervision.
• Ability to deal with difficult problems involving multiple facets and variables in non-standardized situations.
• Ability to learn, comprehend and define new systems and processes.
• Ability to understand and analyze large amounts of data.

BENEFITS AT MVB

MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including:

• Medical, Dental and Vision Insurance
• Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA)
• Short- and Long-Term Disability Plan
• Group Life Insurance
• 401K Salary Deferral Plan
• Wellness Program
• Education & Tuition Expense Reimbursement
• Unique Vacation Purchase Program
• Nationwide Pet Insurance Coverage

#LI-Remote

We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.