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SalaryOVERVIEW
A thriving, mission-driven multimedia organization, NPR produces award-winning news, information, and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information, creativity, curiosity, and social responsibility – and our employees do too. We are innovators and leaders in diverse fields, from journalism and digital media to IT and development. Every day, our employees and member stations touch the lives of millions worldwide.
Across our organization, we're building a workplace where collaboration is essential, diverse voices are heard, and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR. This means that integrity, adherence to our ethical standards, and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
The Digital Network Manager for Analytics helps NPR and Member organizations measure and understand the overall performance of the NPR Network in achieving shared goals, and empowers individual stations to leverage Network analytics tools and knowledge in service of their own goals.
The Manager achieves this by collaborating with Member station colleagues as they adapt and use the analytics products and services; working with NPR colleagues to ensure data integrity across systems and services; and taking an active role in communications about the products and services we provide and support.
RESPONSIBILITIES
- Learn and understand the products and services that make up NPR's Digital Network.
- Build and sustain cooperative and consultative relationships between NPR and public broadcasting entities, including station digital media teams. Connect with them as Network colleagues as well as product users, to learn how they use and derive value from NPR's platforms.
- Serve as a subject matter expert (SME) on the analytics products, how Members use them, and how we leverage them together to achieve the NPR Network's goals. The core products include the Analytics App in NPR Studio, NPR Station Analytics Emails, Google Analytics, Chartbeat, and Triton Webcast Metrics. Advise partners on best practices to help maximize the value of NPR products and services.
- Manage the onboarding for new analytics and data products. Track progress, help clients configure services, and answer questions.
- Develop a deep understanding of the key digital metrics/KPIs that are most relevant to NPR's Members and to the NPR Network generally.
- Take an active role with product communications and outage alerts sent via the Salesforce. Build and send email alerts, and assist in on-going list maintenance. Work with colleagues in Member Partnership and NPR's Product team to communicate about product features, usage, and best practices.
- Work with the Network Response and Product Support teams to share knowledge and help strengthen Tier 1 support for Members.
- Collaborate with colleagues in NPR's Product team as we plan the product road map, determine priorities, and release new features and updates.
- Coordinate and participate, on a rotating basis, in after-hours escalation of emergency support to vendors or product owners.
- Provide coaching and 1:1 support to station users to supplement the formal training sessions and services we offer. Contribute to the NPR Studio Knowledge Base of documentation by updating or writing Help Articles, guides, and FAQs.
The above duties and responsibilities are not an exhaustive list of required responsibilities, duties and skills. Other duties may be assigned, and this job description can be modified at any time.
MINIMUM QUALIFICATIONS
- Five or more years working in any of a variety of roles with digital products or SaaS.
- Excellent oral and written communication skills required.
- Tact, diplomacy, patience and persistence are key character traits, as is the desire to help others.
- Excellent problem-solving and analytical skills.
- Self-starter with the ability to manage and balance multiple projects; ability to work effectively under high pressure.
- Excellent project management skills required. Must be highly organized, detail oriented and able to meet deadlines.
- Outstanding collaboration skills, with a proven ability to work cross-functionally and gain the respect and support of internal and external partners.
- Commitment to a high level of customer service responsiveness and excellence.
- Ability to thrive in a complex environment that requires creativity, improvisation, flexibility, change management, and a sense of humor and perspective.
- Our ideal candidate brings a high level of empathy, social skills, and cultural competencies to their work and their interpersonal interactions.
PREFERRED QUALIFICATIONS
- Understanding of and appreciation for the public broadcasting industry
- Digital Analytics, e.g. Google Analytics, streaming metrics, podcast analytics
- Technical (internet/software) teaching or training experience.
- CRM, e.g. Salesforce.com
- Email marketing,
- CMS, e.g. WordPress, Drupal, Grove/Brightspot
- HTML and CSS
EDUCATION REQUIREMENT
Bachelor's degree or equivalent in work experience.
WORK LOCATION
- Remote Permitted: This is a remote permitted role. This role is based out of our Washington, DC office but the employee may choose to work on a remote basis from a location that NPR approves.
JOB TYPE
- This is a full time, exempt position.
COMPENSATION
Salary Range: The U.S. based anticipated salary range for this opportunity is $90,000-$109,000 plus benefits. The range displayed reflects the minimum and maximum salaries NPR expects to provide for new hires for the position across all US locations.
Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular, full-time employees scheduled to work 30 hours or more per week are eligible to enroll in NPR's benefits options. Benefits include access to health and wellness, paid time off, and financial well-being. Plan options include medical, dental, vision, life/ accidental death and dismemberment, long-term disability, short-term disability, and voluntary retirement savings to all eligible NPR employees.
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NPR is an Equal Opportunity Employer. NPR is committed to being an inclusive workplace that welcomes diverse and unique perspectives, all working toward the same goal – to create a more informed public. Qualified applicants receive consideration for employment without regard to race, color, ethnicity, national origin, ancestry, age, religion, religious belief, sex (including pregnancy, childbirth and related medical conditions, lactation, and reproductive health decisions), sexual orientation, gender, gender identity or expression, transgender status, gender non-conforming status, intersex status, sexual stereotypes, nationality, citizenship status, personal appearance, marital status, family status, family responsibilities, military status, veteran status, mental and physical disability, medical condition, genetic information, genetic characteristics of yourself or a family member, political views and affiliation, unemployment status, protective order status, status as a victim of domestic violence, sexual assault, or stalking, or any other basis prohibited under applicable law.
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