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SalaryChicory believes in the power of recipes to inspire consumers and drive commerce. As the leading contextual commerce advertising platform, we transform recipe content into commerce media. Our platform powers a network of recipe publishers and retailers that CPG brands use to reach 123 million high-intent grocery shoppers each month. Chicory's contextual advertising and shoppable recipe solutions can be found on 5,200+ websites and food blogs, including the Food Network, Delish and LandOLakes.com. Sites enabled with our technology take grocery shoppers from inspiration to checkout in just a few clicks, driving products to cart for 60+ leading retailers.
Recognized as a 2022 Top 50 Best Small Companies to Work For by BuiltIn NYC and as a 2022 Fastest-Growing Private Company in America by Inc. 5000, we believe that what sets Chicory apart is our diverse experiences and skillsets coupled with our shared values. Learn more at www.chicory.co.
About the Role
As our Digital Media Account Manager, you will have full ownership over client success, showcasing our value to clients and ensuring clients are happy with our solutions in the Digital Media space. You'll manage relationships and own multiple projects across various clients, and have exposure to strategy and business development. If you have experience selling Digital Media solutions to CPG companies, enjoy using data to tell stories and drive actionable results, and are genuinely passionate about the customer experience, we would love to hear from you!
Responsibilities
- Manage the post-sale process and serve as the main point of contact for new and existing Digital Media clients
- Act as our Digital Media campaign expert, proactively responding to client needs and building long term relationships with our partners
- Understand client goals and challenges and provide strategic guidance to meet their corporate objectives
- Partner with cross-functional teams to translate client objectives into actionable campaign plans and deliverables
- Conduct regular client meetings, presentations, and check-ins to review performance and discuss opportunities
- Conduct post-campaign analysis and present findings to clients, showcasing the impact of Digital Media efforts on business objectives
- Act as client liaison and advocate within the organization, bringing forward new product ideas or areas for improvement or improvements to light as they affect our customers
- Ensure client expectations are met or exceeded across all Digital Media campaigns
- Collaborate with Sales and Campaign Management teams to implement campaign optimizations and ensure campaign KPI alignment
- Share campaign wins and insights across the organization
- Work with clients to procure case study approvals or partner testimonials
- Build upon team and company culture and act as a champion of Chicory Values & Principles
Qualifications
- Must have at least 1 year of experience in Digital Media Account management working with digital advertising agencies or brands
- Analytical mindset with the ability to interpret data and provide actionable insights
- Ability to understand complex technologies and convey it in an easy-to-understand manner
- Strong client relationship management skills with the ability to build trust and rapport
- Comfortable managing the expectations of internal stakeholders and external partners
- Confident in creating and conducting client presentations
- Familiar with the nuances of the advertising industry
- Excellent communication skills, both verbal and written
- Impeccable organizational skills and extremely detail oriented
- Proficient in project management and prioritization
The base salary range for this position is $70,000 - $80,000 annually.
Location: New York/Hybrid or Remote
Benefits & Perks
Focusing on your health and wellbeing:
- Comprehensive healthcare benefits, including dental + vision plans
- Flexible paid time off policy for vacation, sick days, mental health days, and more!
- 14 paid holidays + flexibility to take paid time off for any other holidays you observe
- Employer-paid membership to One Medical
- Free ClassPass membership
Creating a culture in which you can thrive:
- Annual learning & development stipend
- Flexible remote and hybrid work style arrangements
- Fun and friendly office in NYC stocked with free snacks
- Virtual and in-person outings and fun activities with our amazing team
- Dog-friendly workplace
Supporting you financially:
- Competitive compensation package, including base salary + stock options
- Flexible Spending Account (FSA) + Health Spending Account (HSA)
- 401k retirement plan
- Commuter benefits
- Discounted pet insurance through Spot Pet Insurance
Our Philosophy
At Chicory, we know that we are strongest when every person is valued, respected and treated with dignity. We actively put aside assumptions and judgment and work to make space for all points of view. We do serious work but don't take ourselves too seriously. We consider our playful spirit a competitive advantage to building better relationships and finding the smartest solutions. We produce the best results by hiring smart people and giving them the space, safety and the resources to do their work. We are building a company people love working with and working at.
Our Commitment Statement to Diversity, Equity, Inclusion, & Belonging
At Chicory, diversity, equity, inclusion, and belonging are key ingredients in our recipe for success. Our diverse experiences, backgrounds, identities, and ways of thinking elevate the level at which we operate; this allows us to innovate in old-school industries by looking not at how things have been done, but how they should be done. We are building a workplace built on merit and equity where every one of us has a voice at the table.
Our Values
- Operate with Empathy
- Embrace Individuality
- THINK
- Make Chicory Fun!
Our Principles
- Be Good People: We bring the best out of each other by being good to each other. We operate with empathy, respect and integrity. We balance confidence with humility. We believe we can build a great company and have fun doing it.
- Seek to Understand: Leaders seek first to understand, then to be understood. Instead of
- demanding things of others, or throwing orders around, we ask probing questions to understand where others are coming from. Leaders are collaborative and strive to solve problems together.
- Own It: Leaders are owners. They take full responsibility for their areas of the business. They actively seek out ways to make improvements and create efficiencies. They catch and fix issues before they are pointed out to them. They don't take the role of bystander. They take pride in the work that they do.
- Bias for Action: Time will always be the limiting factor and indecision stifles progress. Most decisions are reversible. Leaders act today instead of waiting until tomorrow. The biggest mistake we can make is to be afraid of making mistakes.
- Separate Your Ego From Your Position: Great leaders actively seek out reality and are willing to change their stance. They promote positive conflict and let the best decisions come to light, even if it may cause them pain. They can admit when they are wrong and commit wholeheartedly to decisions once they are made. They fight for the greater good of the company, not themselves.
- Hold High Standards: The quality of products, services and processes determines the speed at which we can operate. Leaders set high standards for themselves and their teams. They hold these standards with conviction and actively communicate when they are not being met.
- Have a Beginner's Mind: Just because something has been done a certain way doesn't mean it's the best way. We actively take moments out of our day to reflect on the past, present and future. This allows us to look at each challenge with a fresh perspective and welcome viewpoints that challenge the status quo.
- Be Deliberate: Great leaders are intentional with their words and actions. We are direct. We avoid overcomplication. We strive to accomplish more with less.
- Expand Your Knowledge: Leaders have a deep understanding of the business and the industry we operate in. They know how their skills impact their role, how their role impacts the business and how the business impacts the industry. They take time to read the world to anticipate the future. They are always improving themselves and those around them.
