Address
Form of workJOB SUMMARY:
The Service Coordinator II manages the delivery of services to maximize community impact and is responsible for developing and maintaining collaborative relationships, supervising staff and contractual team members and volunteers, collecting client and service activity data and inputting client and service activity data while ensuring that services provided are in alignment with the Social Determinants of Health through a trauma informed care lens as defined by the agency. The Service Coordinator II is also responsible for: assisting with writing proposals for program, developing and forecasting budget, managing budget, attending monthly budget and reporting, supervision/coordination, subcommittee meetings, peer review, departmental, and external and internal reporting of delivery of services; managing and maintaining training files, training registration, trainer packets, processing of checks/money orders for return/deposit, processing of check requests for program materials and supplies, and other financial paperwork.
ORGANIZATIONAL RELATIONSHIPS:
- Reports to:
Manager, Service Coordinator III, or as designated.
- Directs:
Supervise staff and volunteers; liaison with and provide leadership to personnel and representatives of collaborating agencies, community residents and others.
- Other:
Works cooperatively with all staff to accomplish the mission, goals, objectives and performance measures of the program and agency
ESSENTIAL PERFORMANCE REQUIREMENTS AND FUNCTIONS:
Required Competencies/Skills:
- Legal and Regulatory Application and Assessment: Ability to understand and explain the regulatory and admin..istrative environment in which the organization functions.
- Communication Skills: Ability to facilitate a group; speak and write in a clear, logical, and grammatical manner in formal and informal situations to prepare cogent business presentations.
- Collaboration: The ability to work cooperatively with others as part of a team or group, including demonstrating positive attitudes about the team, its members, and its ability to get its mission accomplished, and the ability to effectively resolve conflict.
- Accountability: The ability to consider the business, demographic, ethno-cultural, political, and regulatory implications of decisions and develops strategies that continually improve the long-term success and viability of the organization
- Healthcare and Human Services Environments: Ability to explain issues and advancements in the healthcare and human services industries
Agency Functions:
- Community and Customer Service - Increase client access, enrollment, and satisfaction of program resources by creating wraparound services, recruitment, and surveying strategies.
- Internal Processes - Use agency and program data to track clients through different agency programs to gauge resiliency and outcomes of participating families.
- Learning and Growth - Strengthen staff and client well-being by addressing the social determinants of health: Economic Stability, Education, Health and Healthcare, Neighborhood supports, Social and Community Engagement.
Job Functions:
- Ensures that clients have access, as needed, to all five pillars of the social determinants of health with a trauma informed lens through Agency services and/or community partners.
- Supervise and provide oversight of day-to-day operations of assigned projects to ensure program operations conform to agency policies and procedures and customer service expectations.
- Supervise staff by monitoring accountability responsibilities (i.e., activity or service reports and documentation, approval of time sheets, travel, requests for paid time off, and conference registrations), consulting with supervisor on performance appraisal and structuring staff development training. Provide staff with ongoing support and updated information.
- Actively support, participate in, and contribute to the achievement of program goals, objectives and activities as defined by the service plan and as directed by the designated Manager.
- Communicate the rationale, methodology, and goals of the agency and program to community groups and organizations through written materials, oral presentations and media appearances; and participate in multi-agency coordination and collaboration activities to support the service delivery plan.
- Manage and oversee the collection of data and service questionnaires/surveys and the completion of data and contractual tracking through the Client Track and/or other tracking systems required by contract or agency need. Input client services into Client Track; and run reports from Client Track to provide external and internal reporting of delivery of services.
- Supervise the recruitment, interviewing, training and placement of service volunteers, and the identification and recruitment of service participants, if applicable.
- Assist the Manager to identify, cultivate, develop, and maintain strategic relationships with key partners, community collaborators, community programs, and families.
- Identify service gaps and/or duplication in services to facilitate a well-coordinated service delivery system within the services area and throughout the agency, as directed.
- Assist the Manager to evaluate service results and outcomes as compared to established goals and objectives. Assist the Manager and/or designated supervisor to identify and secure funds that enhance and expand program implementation efforts and overall development of services.
- Assist in defining protocols, roles, and responsibilities for Memoranda of Understanding between partners and with collaborating agencies if applicable.
- Provide direct client services – answer client calls, provide program and/or community information with regard to training and professional development services, Child Development Associates Credential, scholarships, and other information related to program and the early childhood field.
- Represent the agency at meetings, with community stakeholders and other groups as requested.
- Maintain good relationships with stakeholders (including current and potential clients, community and co-workers), focusing on providing excellent and culturally sensitive customer service and presenting a positive image of the agency in all community and stakeholder interactions.
- Maintain a working environment which encourages mutual respect, promotes respectful and congenial relationships between employees and is free from all forms of harassment.
- Perform other duties as assigned, including presentations to community groups and organizations, in accordance with the agency’s “team” philosophy.
QUALIFICATIONS:
To perform this job satisfactorily, an individual must be able to perform each essential performance requirement satisfactorily. The requirements listed below are representative of the training, experience, knowledge, and skills required for this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions listed above.
Education/Training/Experience:
- Associate’s degree in education, health, social work, child growth and development, early childhood or other related human service field, required.
- A minimum of four (4) years experience in the respective field, required.
- Experience in working in a collaborative environment building organizational and stakeholder relationships and planning, required.
- Previous direct services leadership experience.
- Fluent in English and Spanish (read, write, and speak) desirable.
- Staff will be required to submit proof of their vaccination status or may request to be exempt from vaccination due to a religious and/or medical accommodation.
- Certificate or license, as applicable, by the appropriate State agency as a qualified practitioner.
- State of Texas vehicle operator’s license and proof of liability insurance, as applicable
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, you must be able to stand, walk, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk and hear, and taste or smell.
- You may be able to lift up to 25 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.
