Digital Banking Specialist

Under the direction of the VP Digital Banking, originate, process, and service the Digital Banking portfolio including account origination, maintenance, servicing, and reconciliation in accordance with state and federal regulatory compliance guidelines.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Provide customer support via phone and email related to Digital Banking areas.
• Review and process Consumer Online Banking applications.
• Monitor closed online banking agreements and perform necessary maintenance
• Create monthly activity reports; pull daily system reports for review, follow up and communicate outstanding issues on a regular basis
• Perform daily responsibilities of External Transfers and Funds Transfer. Provide internal/external system support
• Review and process all consumer remote deposit capture items and create files for timely delivery to processor and provide assistance with balancing and reviewing the day 2 process of consumer remote deposit capture
• Assist with day 2 balancing and review process of all remote deposit capture services
• Review and monitor anomalies in the online banking channel using fraud detection system
• Contact customers and/or branch personnel in response to unusually or suspicious activity. Work with other department team leaders on cases
• Creating and updating Digital Banking procedures; provide assistance and guidance to branch personnel regarding Digital Banking policies and procedures
• Provide assistance with Quicken/QuickBooks inquiries/troubleshooting
• Assist with reviewing Online Account Opening (OAO) applications, welcome packets to OAO customers and interact with the branches regarding new accounts; review services set up properly with OAO such as: debit cards, e-statements, check orders, online banking, etc.
• Work with vendors and outside service providers to ensure operational performance standards are maintained
• Assist in Digital Banking system projects, system upgrades and system change notification related to Digital Banking and help facilitate duties including customer correspondences, tracking, updating customer information systems and performing other functions to ensure compliance with state and federal guidelines
• Provide assistance and backup with all digital delivery channels and processes
• Provide prompt, courteous service to internal/external customer promoting professionalism, confidentiality and the desire to assist
• Assist as back up to all other functions in Digital Banking
• Perform additional duties as requested, needed or assigned

JOB REQUIREMENTS

• Highly motivated and experienced managing multiple tasks
• Demonstrate and promote a high ethical standards and behaviors
• Strong customer service and problem-solving skills
• Strong knowledge and understanding of Digital Banking processes and terminologies
• Maintain a professional manner at all times
• Be an active TEAM player
• Adapts and helps other manage change
• Perform additional duties as requested or assigned
• Strong computer and technical skills
• Fluent in written and verbal English communication skills
• Must have reliable transportation ; must be flexible and able to adapt to new job locations and re-assignments as directed
• Ability to adhere to Needham Bank's Core Values (Quick-Decision Making, Reliability, Relationship-BasedFocus & Quality Service)

EDUCATION & EXPERIENCE

• High school diploma or equivalency required
• Knowledge of banking preferred
• Prior Digital Banking experience a plus

WORKING CONDITIONS/PHYSICAL DEMANDS

• Normal business office environment

Needham Bank offers a competitive salary and an amazing benefit package for a full-time employee which includes fully paid medical and dental insurance, HRA, 401(k) plan with an 8% bank match, paid time off (PTO), paid holidays, a bonus program, flexible spending accounts, vision service plan, group term life insurance, short and long term disability insurance, tuition reimbursement, and an Employee Assistance Program. We offer a great benefit package to our eligible part-time employees as well.

At NB, we are dedicated to building a diverse, inclusive and authentic workplace - if you are excited about this role, but your past experience doesn't align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles.

Needham Bank is an Equal Opportunity/Affirmative Action Employer. Needham Bank will provide all applicants for employment and all employees with equal opportunity for employment and promotion regardless of race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.