AddressDescription
The People Experience Digital (PX Digital) team is looking for a Digital Insights & Analytics Analyst to capture, analyze, and deliver insights from both qualitative and quantitative data that will drive continuous enhancements for a high standard of employee digital experience across enterprise.
At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life.
Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body and environment within reach of everyone, everywhere.
Everyday, our more than 140,000 employees across the world are blending heart, science and ingenuity to profoundly change the trajectory of health for humanity.
If you have the talent and desire to touch the world, Johnson & Johnson has the career opportunities to help make it happen. Thriving on a diverse company culture, celebrating the uniqueness of our employees and committed to inclusion. Proud to be an equal opportunity employer.
The PX Digital team oversees an enterprise employee platform as the go-to destination for finding relevant content and information, and quickly connecting J&J employees. Launched in 2020, the platform continues to grow as the first stop for all J&J employees, the Digital Insights & Analytics Analyst will be encouraged to partner with the PX Digital Product team as well as the PX Listening team to inform our strategy and employee experience.
Key Responsibilities
- Work collaboratively within the PX Digital Product team to support the execution of the product roadmap
- Support the robust and accurate foundation for Digital Analytics tracking
- Synthesize insights from quantitative and qualitative data; leverage contextual feedback to inform the product strategy and feature prioritization
- Identify the root of stakeholders’ data analytics needs and partner to establish informative measures and actionable insights
- Gather and analyze behavioral data to support the digital ecosystem and tools
- Develop dashboards and reports to provide a clear view of product performance and health based on web analytics and user feedback
- Identify requirements and implement Google Analytics data capture for website capabilities and mobile apps
- Monitor, measure, and analyze data from Google Analytics; proactively identify and diagnose any anomalies or inconsistencies and present recommendations to improve or resolve
- Connect quantitative data with qualitative employee data to derive and communicate insights
- Manage the analytics product portfolio, including polls, surveys, A|B testing, CSAT, etc.
- Collaboratively develop A|B testing plan and implement A|B tests
- Monitor, measure and analyze employee satisfaction, sentiment and favorability through focus groups, voice of employee feedback sessions and digital surveys and polls
- Manage demand intake from key stakeholders and effectively communicate status, deadlines and deliverables
- Collaborate with vendors/agencies to deliver against Digital Analytics work streams
- Conduct formal/informal training on the use of new technologies and measurement reporting
Qualifications
Education:
Minimum required education: Bachelor's Degree
Experience and Skills
Required:
- 3 or more years of experience in digital web analytics (Google Analytics preferred)
- Excellent communication skills, both written and verbal with the ability to interact across all organizational levels.
- Experience in data collection strategy, data management, digital measurement solutions, analysis, visualization, and proven ability to connect the analysis to insights that impact the overall user experience
- Highly self-motivated with ability to manage multiple priorities
- Experience with data visualization: building reports, dashboards, and presentations to highlight key metrics to partners in different functions and levels
- Strong collaboration skills, with experience in bringing together cross functional teams and leading execution in an agile delivery model
- Highly organized with strong attention to detail and data quality
- Proficiency in MS Office, with focused expertise in Microsoft Excel and working with large, complex datasets; Microsoft PowerPoint to present concise insights
Preferred:
- Experience working with:
- Google Tag Manager
- Google Looker/Data Studio, Tableau, and/or PowerBI
- Qualtrics
- Experience with SQL and/or Google BigQuery
- Experience working within Agile Methodologies
- Ability to create clear, detailed, concise user-stories, acceptance criteria and artifacts
- Experience in working with large data sets, repositories and/or databases to manipulate, normalize and generate insights
- Prior experience working within an enterprise-scale content management system
- Prior experience collaborating with vendors/agency to deliver against Digital Analytics work streams
The anticipated base pay range for this position is $76,000- $121,900. The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. For additional general information on company benefits, please go to: - https://www.careers.jnj.com/employee-benefits
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com .
Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
