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Form of workJoin our team as a Digital Accessibility Lead and be at the forefront of our digital transformation. This role offers an exciting opportunity to lead Digital Accessibility initiatives, overcome accessibility barriers, and influence the digital experience for millions of Chase customers. Your expertise in managing online accessibility resources and creating content will be instrumental in supporting our company standards and processes.
As a Digital Accessibility Lead - Vice President in the Digital Accessibility team, you will be at the forefront of our digital transformation. You will be responsible for leading Digital Accessibility initiatives, identifying and overcoming accessibility barriers, and ensuring compliance with current accessibility laws and standards. Your role will involve working across the product lifecycle, recommending accessibility in components and design patterns, and promoting consistency across the organization. This role provides an opportunity to influence the digital experience for millions of Chase customers and to contribute to the creation of innovative, accessible features and services.
JPMorgan Chase has undertaken a digital transformation, which builds on the success of our current digital offerings. We are investing in innovative ways to attract customers as well as deepen customer engagement, satisfaction, and profitability using digital channels. The Digital Accessibility team is at the heart of driving transformation in the Digital space, leading the firm toward an innovative digital experience for ALL our customers by first achieving standards and regulatory conformance and then adding innovative, accessible features & services.
Job responsibilities
- Identifying and suggesting potential solutions for accessibility barriers based on WCAG 2.1 standards and PDF/UA as well as compliance with the ADA, Section 508, the Twenty-First Century Communications and Video Accessibility Act, and other accessibility related laws.
- Recommending solutions to maintain compliance while creating accessible digital products for an excellent customer experience.
- Applying accessibility knowledge to a wide range of the firm's digital properties, including mobile applications, and digital documents by providing in-depth accessibility guidance for our primary customer-facing web and mobile design system
- Coaching colleagues and clients in one on one, small group, or large forum environments including leading technical discussions and decision-making to resolve complex issues.
- Using data on accessibility issues within products to identify, report on and suggest improvements to the product.
- Collaborating across roles throughout the product design lifecycle (product, design, dev, testing) to recommend accessibility in design system components and patterns.
- Building relationships among stakeholders to foster support for Digital Accessibility and communicate changes to policies and procedures.
Required qualifications, capabilities, and skills
- 7+ years of experience in engaging accessibility in digital, customer facing programs or functions.
- Minimum of a bachelor's degree in a related field, Related certifications highly desired.
- Staying ahead of emerging standards and technologies (web, mobile, document) and analyzing impacts to company standards
- Expert knowledge of accessibility standards including WCAG 2.1, ADA, Section 508, and the Twenty-First Century Communications and Video Accessibility Act
- Expert-level experience in accessibility on a minimum of one platform, and familiarity with a broad range:
- Web accessibility on Windows and macOS, PDF accessibility and digital document standards, Video, and other digital media
- Working proficiency and development skills in a minimum of one platform:
- Web development - semantic HTML, CSS, JavaScript, and WAI-ARIA, Native development (iOS and/or Android), Broad knowledge of digital assistive technologies,
- Familiarity with tools for automated and guided accessibility testing, understanding of processes in the product development lifecycle, including testing, documenting, and prioritizing defects.
- Teamwork, collaboration, negotiation, and conflict resolution
Preferred qualifications, capabilities and skills
- Working knowledge of Agile and Jira
- Continuously challenging existing ideas, looking for ways to simplify and/or automate processes, and recommending new ideas.
- Mobile accessibility on Android and iOS
- Experience with usability and accessibility research
- Ability to leverage industry knowledge to discern future trends.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
