Diesel Technician Trainer

at Western States Equipment Company in Pocatello, Idaho, United States

Description

JOB SUMMARY: This position is responsible for developing and delivering Caterpillar Technician education and training in alignment with the Technician Career Development Plan. Facilitates in-house and client training courses. Maintains & develops training materials, aids, records and schedules. Meets the requirements set forth by Caterpillar to obtain instructor qualification as needed. Travels as needed to deliver training within Western States Equipment Company's territory.

ESSENTIAL FUNCTIONS:

+ Develops and delivers product based and systems based training curriculum for Caterpillar products to WSECO employees.

+ Collaborates with business operations leaders to develop and maintain training curriculum for the Technician Career Development Plan (TCDP) for all levels of technicians. Actively advocates the TCDP with dealership technicians and supervisors.

+ Understands and delivers Caterpillar software training (STW, SIS ,ET,TMI, Service Report Writing, Warranty Reports, etc).

+ Travels to WSECO regional training locations: Pocatello, Missoula, Spokane, and Meridian (and other branches as needed).

+ Delivers minimum of two weeks of training a month.

+ Performs employee development through 30, 60, and/or 90 day follow-up training sessions.

+ Creates and maintains training aids.

+ Obtains and maintains Caterpillar instructor qualifications, as needed.

+ Adheres to all customer care standards.

+ Actively cares and advocates safety at Western States. Adheres to all applicable safety policies, procedures and standards.

+ May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.

+ Works within and promotes corporate vision, mission, and values of the organization.

+ Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

+ Strong interpersonal skills and the ability to work with a wide range of individuals and personalities.

+ Must be competent and familiar with Caterpillar engines and machines.

+ Strong technical knowledge of Caterpillar software programs (STW/SIS/ET/TMI, Service Report Writing, Warranty Reports, etc.), Microsoft programs, and other software applications required.

+ Strong verbal and written communication skills and the ability to present information effectively to groups.

+ Ability to utilize various learning management systems for development and delivery of training curriculum. (SABA, Inkling, Open Sesame, etc.)

+ Ability to be an advocate for the Human Resource/Training and Development department, Technician Career Development Plan, and other training initiatives.

+ Ability to adapt to rapidly changing technologies and dynamic training curriculums.

+ Ability to develop and maintain effective working relationships with others.

+ Ability to travel out-of-town and overnight as needed, on a regular basis.

+ Consistent attendance.

EDUCATION AND EXPERIENCE:

+ Proof of high school diploma or General Education Degree (GED).

+ One-year experience as a Caterpillar dealership technician with progressive job responsibilities and knowledge preferred.

+ Experience working with entry-level to advanced- level technicians to develop skills as a mentor or leadership role in an unofficial or official capacity required.

+ Valid driver's license and acceptable driving record required.

+ Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

+ Must be able to sit and drive for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, leaning and twisting.

+ Able to lift up to 50 lbs in accordance with Western States' Lifting Safe Work Practice to include amount and approach.

+ Must be able to meet all safety requirements for applicable safety policies.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35