Diesel Technician

Diesel Technician | Baton Rouge, LA

CEG's client is seeking a Diesel Technician to join their growing team in Baton Rouge, LA! This company is revolutionizing the construction and surveying industries by providing construction technology, customized training, data solutions, installation, service, and technical support to their customers. They specialize in equipment and services related to GPS, lasers, optics, management technologies, wireless communication, and software. This is a great opportunity to grow professionally by working alongside a team that brings over 50 years of combined expertise in the industry. The ideal candidate will have a passion for technology, solving problems with complex equipment, and providing exceptional customer service. 

The Diesel Technician is the front-line/first-call for support and technical services for customers. The Diesel Technician is responsible for the installation, calibration, and troubleshooting of technology and heavy machinery. In addition to managing ongoing product support and customer interactions, the Diesel Technician will also identify and cultivate new support business opportunities. Success in this position is heavily dependent upon the ability to understand, apply, and communicate machine control and site positioning technology solutions.

Responsibilities:

• Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, calibration, upgrading and cleaning.
• Provide support and troubleshooting to customer and service technicians. Answer questions and resolve issues involving the appropriate staff as circumstances may warrant.
• Provide high-quality service that meets or exceeds our service standards.
• Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
• Escalate unresolved customer and service technician issues.
• Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
• Work closely with the Inventory Manager to ensure proper inventory levels are maintained for parts inventory.
• Create a work order for each customer incident and properly document all appropriate information including all activity on customers' equipment for the purpose of tracking progress and facilitating the invoice process.
• Capture all pertinent customer information including, but not limited to purchase orders, job site information, serial numbers, firmware version, warranty information, and upgrade codes.

Requirements:

• High School Diploma or GED equivalent.
• Experience in land surveying or in the construction industry is preferred.
• Background in troubleshooting and repair of heavy machinery preferred.
• Technical background in electrical instrumentation is a plus.
• Proficient in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.

• Company Provided Vehicle with Fuel Card
• Health Insurance (includes Vision Discount)
• Dental Insurance 
• Paid Holidays 
• Simple IRA Retirement Plan