Address
Form of workDFW Warehouse Accounting Supervisor
LOTTE Global Logistics N. America (LGLNA)
About Lotte Global Logistics
Since 1996, LGL has expanded continually into a comprehensive logistics company by accumulating operational know-how on land, sea and in the air. Today, we operate logistics networks throughout the world. We utilize superior IT services to provide wide-ranging customized logistics services, such as courier, land transportation, 3PL, harbor logistics and international logistics.
https://lglna.com/
Job Summary: DFW Warehouse Accounting Supervisor
Analyze and audit all loads to insure that all billing is accurate and that all discrepancies are corrected. Work closely with collections department to collect all unpaid and past due account balances. Responsible for assigning and leading the work flow of other billing personnel. Ensure that each customer receives a copy of accurate invoices and supporting documentation pertaining to each load entered. Assist both internal and external customers with questions pertaining to customer accounts and detention invoice creation and requirements. To communicate expectations of the role of a customer service associate. Ensuring company performance of all container loads and empties are performed with an on time delivery, providing outstanding service within transportation, communication and teamwork. Ensuring clients receive outstanding service.
LGLNA is a growing business that requires a skilled and engaging 3rd party operations supervisor operator to support our rapidly expanding organization. The right candidate will thrive in a fast-paced and multi-site environment. S/he enjoys collaborating with all company team members, is self-motivated and skilled in inbound and outbound communication with internal colleagues and customers in a fast paced warehouse/logistics environment. We’re looking for an experienced professional who will partner with our customer to support and develop our fast-growing business.
Key Responsibilities:
- Ensure that customer rate is loaded in the system per contractual agreements
- Audit and review all load invoices for discrepancies and determine if provided billing is accurate and adjustments as credits or rebills need to be made on these set rates
- Interacting with customer and handling customer queries and complaints in a timely manner
- Prepare / load all billing information received into the TMS systems and submit accurate billing invoices to customers for all open balances
- Assist in developing, implementing, and enforcing company policies and procedures
- Monthly AR closing management.
- Maintain compliance with federal, state, local employment laws, financial policies, procedures, and recommended best practices
- Other duties as assigned
Skills & Abilities:
- Excellent leadership skills
- Ability to understand and operate all areas of the supply chain
- Strong analytical skills and attention to detail
- Ability and clearly communicate expectations with customer
- Ability to multi-task and meet deadlines
- Proficient computer skills, including: email, Microsoft Office, Google Drive
- Fantastic organizational and time management skills
- Must have excellent interpersonal skills
- Solutions focused with great problem-solving skills
- Maintain high-level of professionalism and employee confidence
- Ability to work independently, making sound and appropriate decisions and escalating when appropriate
Education & Experience:
- 5+ years billing and/or collections experience required (emphasis on billing)
- As a high security product, an intensive back ground check is conducted
- Reliable transportation is required
- Bilingual-Korean / English preferred
- Bachelor’s Degree preferred
Physical Requirements:
- Ability to travel to various operational sites
