Devops Support Engineer

In 2023, TechGen and Aligned Technology Solutions, both award-winning Managed IT Service Providers, merged – forming the premier company of Teal. Teal is an advanced IT services that assists small- to medium-sized organizations in strategically leveraging their technology. With roots dating back to 2000, the company differentiates itself from its competition through world-class concierge service, business-focused support, and sophisticated cybersecurity and compliance knowledge. Our employees are empowered to explore their creativity, pursue their passions, and achieve personal growth through their work experience with us. Teal is committed to fostering an environment in the workplace that promotes diversity, equity, and inclusivity - where all employees are valued, respected, and provided with equal opportunities.

We are looking for an individual who:

• Loves helping people
• Is committed to excellence
• Is forward thinking

Job Overview: Under the direction of the CIO, the DevOps Support Engineer will lead the organization in delivering exceptional solutions to our clients. The incumbent will spearhead the management of our remote IT teams and ensure seamless operations across our service offerings. With an in-depth understanding of IT operations, service delivery, and client satisfaction, will be utilized to drive our team's success in providing top-notch IT solutions and support.

Essential Functions

• Oversee IT operations and ensure the delivery of efficient and effective services to clients.
• Lead and manage a remote team of IT professionals.
• Develop and implement strategies to enhance service quality and optimize processes.
• Stay updated on industry trends, technologies, and best practices in IT service management.
• Collaborate with cross-functional teams to align services and foster a culture of excellence.
• Continuously evaluate performance metrics and identify areas for improvement.
• Ensure compliance with regulatory requirements and security standards.
• Maintain accurate and up-to-date documentation of configurations, procedures, policies, and SOPs.
• Share technical expertise and insights with team members, fostering a culture of continuous learning and growth.
• Support and adhere to our company's core values.
• Maintain professional appearance and conduct at all times.
• Adheres to company work practices.
• Establishes and maintains effective working relationships with colleagues, clients, vendors, and management.
• Documents work processes as required.
• Performs other duties as assigned.

Qualifications

• Bachelor's degree in information technology, Computer Science, or a related field
• 5+ years of progressive IT experience, with at least 2 years in a management role
• Proven track record of successfully managing remote IT teams
• Strong knowledge of IT operations, service delivery, and client relationship management
• Excellent communication and leadership skills
• Strategic thinker with the ability to analyze data and make informed decisions

• IT certifications such as ITIL or PMP are a plus.
• Experience in using a PSA/ticketing system.
• Experience in using Microsoft Azure, and Microsoft Office 365 specifically in the SMB space.
• Excellent communication and interpersonal skills, with the ability to communicate technical information to both technical and non-technical audiences.
• Proven track record of building and maintaining strong client relationships, excellent customer service skills and a "can do” attitude.
• Strong problem-solving and analytical skills, with the ability to troubleshoot technical issues and provide effective solutions.
• Ability to manage multiple projects simultaneously and prioritize workload.
• Experience working in a Managed Service Provider environment is a plus.
• Ability to document work and maintain accurate records.
• Strong knowledge of IT infrastructure components, including networks, servers, storage systems, virtualization, and cloud technologies.
• Proficiency in troubleshooting various operating systems (Windows, Linux, macOS) and common software applications.
• Resourceful – the ability to figure things out.
• High attention to detail.
• Maintain a professional appearance, demeanor, and team-oriented behavior; have mutual respect for management and team members; partner with others to create an exceptional experience for each and every client.
• Punctual, dependable, goal oriented, and able to receive constructive coaching.
• Adherence to privacy regulations and privacy considerations for clients.
• Adherence to all policies and procedures, including, but not limited to standards for safety, attendance, punctuality, and personal appearance.

Benefits

• Competitive salary and performance-based incentives.
• Comprehensive benefits package, including paid time off, paid holidays, health, dental, vision, life insurance, disability, and retirement plans.
• Ongoing professional development and training opportunities.
• Collaborative and supportive work environment.
• Opportunity to work with cutting-edge technologies and gain hands-on experience.

The above is intended to describe the general content and requirements for the performance for this position. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

TEAL IS AN EQUAL OPPORTUNITY EMPLOYER