Desktop Technician

Job Summary:
We are seeking a skilled Desktop Technician to join our IT team. As a Desktop Technician, you will be responsible for providing technical support and troubleshooting assistance to end-users. You will play a crucial role in maintaining the functionality and efficiency of our Client's computer systems and ensuring that their employees have the necessary tools to perform their jobs effectively.

Responsibilities:
- Install, configure, and maintain desktop hardware and software
- Troubleshoot hardware and software issues reported by end-users
- Provide technical support for desktops, laptops, printers, and other peripherals
- Set up and configure user accounts in Active Directory
- Assist with network administration tasks, including firewall configuration
- Collaborate with other IT team members to resolve complex technical issues
- Maintain inventory of hardware and software licenses
- Conduct regular maintenance and updates on computer systems
- Assist with mobile device setup and support
- Document all support activities in the ticketing system
- Provide training and guidance to end-users on the use of computer systems

Requirements:
- Proven experience as a Desktop Technician or similar role
- Strong knowledge of computer hardware, operating systems (Windows), and software applications
- Familiarity with Active Directory administration
- Experience with network administration and troubleshooting
- Knowledge of IT infrastructure components (servers, switches, routers)
- Excellent problem-solving skills and attention to detail
- Strong communication skills, both written and verbal
- Ability to work independently and prioritize tasks effectively

Our work environment is fun and high-energy. The tech environment is challenging but our team rises to that challenge and benefits by developing deep tech and analytical skills. EasyIT invests in new hires by putting them through a formal on the job training program to learn our systems, tools, and procedures for providing systems administration and support. From there, our technicians learn through mentoring and tech certification efforts. If you are a dedicated professional with a passion for technology and a desire to provide exceptional support to end-users, we would love to hear from you.

Job Type: Full-time

Pay: $42,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Experience level:

• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Dublin, OH 43017: Relocate before starting work (Required)

Work Location: In person