Desktop Tech Specialist (Maui) (Kahului, Hawaii (Hi), Us, 96732)

We recognize our competitive advantage -- our people. We believe in our people, who share our vision of meeting the needs of our employees, customers, and communities and who carry out the continued success of the company.
Our employees are committed to the company's foundational values: integrity, excellence, teamwork, environmental stewardship, and community commitment. In turn, we invest in our employees, providing opportunities for challenge and advancement and offering a competitive compensation package.
Posting End Date: at 11:59PM HST
BRIEF POSTING DESCRIPTION:
The P ET DESKTOP SERVICES Department of the P INFO TECHNOLOGY & SVCS Division at Hawaiian Electric Company has 1 Management vacancy available. This position may be filled on Maui. (Role: Non-Exempt)
JOB FUNCTION:
Provides technical support for the desktop and network/infrastructure products and services. Provides consultation and makes recommendations for configuration of desktop hardware and software solutions.
ESSENTIAL FUNCTIONS:

• Provides first and second level telephone or on-site support to resolve problems with or assist in the use of desktop products and services.
• Dispatches contractors and other personnel in response to customer trouble calls.
• Monitors the trouble ticket system.
• Provides consulting and training to internal staff and company customers. Prepares instructional material on hardware and software enhancements and teaches, guides, and informs internal staff and company customers regarding use.
• Consults with consultants and customers, then recommends and configures the best desktop solutions for the customer's needs.
• Participates in identifying and evaluating new desktop hardware and software products.
• Provides input on the selection and adoption of new standards and products for desktop hardware and software.
• Proposes or develops procedures, processes and innovative ways to improve the efficiency and economics of the desktop function.
• Provides backup support to the IT Infrastructure & Operations Division and their desktop, server and network systems.
• Assists with desktop hardware and software installations and relocations.
• Participates in Company emergency response activities as assigned, including any activities required to prepare for such emergency response.

BASIC QUALIFICATIONS:
Knowledge Requirements

• Thorough knowledge of the principles of information system technologies normally acquired through college level courses or equivalent experience.
• Thorough knowledge of data processing and end-user computing principles.
• Fundamental TCP/IP networking knowledge and the interaction between Microsoft desktops and servers.
• Knowledge of information systems, client-server and workstation/PC technologies (hardware, software and connectivity), basic telecommunications and e-business.

Skills Requirements

• Ability to remain flexible in a demanding work environment and adapt to rapidly changing priorities.
• Ability to field telephone calls all day long and remain composed and customer focused.
• Effective oral and written communication skills.
• Ability to communicate with all levels in the company and a wide variety of end-users in structured and unstructured settings.
• Demonstrated ability and motivation to learn new tools and products independently.
• Strong interpersonal skills to influence and persuade various groups or individuals and provide excellent customer service.
• Good analytical and organizational skills.

Experience Requirements

• Several years (3-5) experience with IBM or compatible personal computers, proficient with Windows desktop products.
• Several years (3-5) experience in an IT environment.
• Few years (1-3) experience installing operating systems and network cards.

Role: Non-Exempt
Number of Vacancies: 1
Work Schedule: Monday - Friday
Work Hours: 7:00 am - 4:00 pm
Location: Kahului - Maui
Hiring Range: The hiring range for the DESKTOP TECH SPECIALIST (MAUI) [Req ID 8662] position is $62,200.00 to $77,700.00. The person selected will be placed according to his/her skills and qualifications.
About Hawaiian Electric Companies
Hawaiian Electric Companies provide electricity and services to 95 percent of the state's 1.4 million residents. The company is also one of the state's leading employers and a major contributor and supporter of community and educational programs.
The demand for power that has fueled the growth of the Hawaiian Islands has been met by Hawaiian Electric Companies for well over a century. And as the next millennium unfolds, the company is committed to providing quality service and seeking clean local energy sources to power generations of Hawaii families and businesses to come. Visit us at http://hawaiianelectric.com.
Interested individuals should apply online. The application must clearly indicate the demonstrated experience/knowledge/skills/abilities the candidate possesses which specifically qualifies him/her for the position.
Applicant Certification
By submitting an application for the position, candidates:
1. Authorize the Hawaiian Electric Companies to confirm all statements contained in the application and/or any materials submitted and made a part of the application as they relate to the position and to the extent permitted by law;
2. Authorize and consent to, without reservation, the Hawaiian Electric Companies sharing any and all information regarding previous or present employment, educational training or personal information from their records and from any other source with the hiring department or subsidiary company;
3. Release, discharge, and hold harmless, Hawaiian Electric Companies, from any and all liability for any damage which may be claimed as a result of furnishing such information to the hiring department or subsidiary company;
4. Authorizes release and transfer of all personnel records to be maintained by the hiring company in the event of an inter-company transfer; and
5. Authorize, direct, and consent to Hawaiian Electric Companies and/or its authorized agents to conduct investigations into candidates' background. These investigations may include, but are not limited to searches for information about applicants; record of criminal convictions to the extent permitted by law, education records, professional certifications, personal character references, and employment history.
EEO Statement
Hawaiian Electric Companies is an equal employment opportunity/affirmative action employer. We actively seek diversity among our employees. We do not discriminate on the basis of age, race, color, religion, sex/gender (including gender identity/expression), ancestry/national origin, disability, marital status, arrest and court record, sexual orientation, pregnancy, veteran status, genetic information, domestic or sexual violence victim status, or other protected categories in accordance with state and federal laws. We further encourage individuals with disabilities, minorities, veterans and women to apply.
Hawaiian Electric Companies complies with Title I of the Americans with Disabilities Act. Any request for reasonable accommodation needed during the application process should be communicated by the candidate to the HR Service Center at (808) 543-4848.
Affiliate Disclaimer
Hawaiian Electric Company, Inc., Maui Electric Company, and Hawaii Electric Light ("Company") are Hawaii Public Utilities Commission ("PUC") regulated companies. The disclosure relating to Affiliate Transaction Requirements that follows is made pursuant to the PUC's Decision and Order No. 35962, issued on December 19, 2018, and subsequently modified by Order No. 36112, issued on January 24, 2019 in Docket No. 2018-0065.
By submitting your application, you understand and acknowledge that, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate, said Affiliate will be required to make a one-time payment to the Company in an amount up to twenty-five percent (25%) of your base annual compensation.
In addition, if you are hired by the Company and subsequently transferred, assigned or otherwise employed by an Affiliate or an Affiliate-Related Entity, for a period of one year, you cannot appear in negotiations or otherwise interact directly with the Company or work on the same matter that you worked on while with the Company.
Affiliate is defined as "any person or entity that possesses an 'affiliate interest' in a utility as defined by section 269-19.5, Hawaii Revised Statutes ("HRS"), including a utility's parent holding company, except as otherwise provided by HRS section 269-19.5(h)."
Affiliate-Related Entity is defined as "a third party that provides electricity-related services in a regulated utility's service territory that has a material financial, operational, or ownership interest with an unregulated affiliate of the utility and of whom the utility has reasonable knowledge."
For a current list of all Affiliates and Affiliate-Related Entities, please see:
https://www.hawaiianelectric.com/about-us/key-performance-metrics/financial/affiliate-transactions
This list may be amended, updated or revised from time to time without notice.