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BCforward is currently seeking highly motivated Desktop Support for an opportunity in Akron, OH
Position Title: Desktop Support
Location: Akron, OH
Anticipated Start Date: ASAP
Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.
Expected Duration: 6 Months Contract
Job Type: FULL TIME Contract
Pay Range: [40.00/hr.] – [44.00/hr.]
Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).
Job Description
The Digital and IT Senior Analyst defines, configures, tests, trains and supports business-related information technology requirements and systems. Collaborating with Group and Division subject matter experts and 3rd party IT vendors, they lead directly, or co-lead, single technology, or regional IT projects with accountability for completing on time, budget, and meeting expectations.
Responsibilities:
· Leads directly, or co-leads, complex and/or global digital and IT project tasks delivering business results that meet deadlines; provide guidance to project resources within and across multiple teams as needed
· Performs system analysis, interprets data to identify gaps in technology or processes and makes recommendations within the IT and/or business function
· Assists in the development and implementation of new technologies/services including communication and reporting to key stakeholders on status and project closure.
· Communicates decisions & formalize recommendations impacting area of responsibility to manager and business partners and key stakeholders where appropriate
· Point of contact assisting with most communications and project expectations with 3rd party IT and service vendors
· Manages own priorities and provides direction, guidance and mentoring to team members
· Delivers multiple solutions while managing conflicting priorities and resources
· Conducts knowledge transfer and/or cross training with team members
· Empowering and encouraging team members to provide feedback on ideas that deliver quality solutions
· Ability to travel as needed
· Available to provide after-hours technical support as needed
· This position may be assigned (but is not limited to) one of the following key Digital and IT disciplines and/or services:
· Application Programming
· Software Support
· Database Administration
· PC Support
· LAN/WAN Support
· Help Desk
· Engineering Systems
· IT Security
· Business Systems (MSS, JDE, SAP or similar)
Job Specifications
Education: Bachelors degree in computer science, information systems, or related area (Or international equivalent).
Experience:
· 4+ years related IT experience
· Excellent written and verbal communication and collaboration skills
· Strong interpersonal skills, relates well with all levels of the organization
· Demonstrated leadership aptitude, learning agility, and adaptability
· Demonstrated ability to lead teams and manage projects effectively
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.
