Desktop Support Specialist

Who We Are

Loftware is the world’s largest cloud-based Enterprise Labeling and Artwork Management provider, offering an end-to-end labeling solution platform for companies of all sizes. Maintaining a global presence with offices in US, UK, Germany, Slovenia, China, and Singapore, Loftware boasts over 35 years of expertise in solving labeling challenges. We help companies improve accuracy, traceability and compliance while improving the quality, speed, and efficiency of their labeling.

As the leading global provider of Enterprise Labeling and Artwork Management, along with Clinical Trials Labeling and Regulated Content Management, Loftware enables supply chain agility, supports evolving regulations, and optimizes business operations for a wide range of industries. Those include automotive, chemicals, consumer products, electronics, food & beverage, manufacturing, medical device, pharmaceuticals, retail and apparel.

Job Overview: Desktop Support Specialist

Are you a tech-savvy problem solver with a passion for user experience and a knack for process optimization? Then we want you! Join our team as a Desktop Support Specialist and help drive& support seamless technology and efficient workflows for all employees while working for an industry leading company!

Responsibilities:

• Tech Guardian: Be the first line of defense for user issues, tackling hardware and software challenges across desktops, laptops, printers, and more.
• Provisioning Pro:Streamline user onboarding and manage access within our identity platform, ensuring secure and efficient workflows.
• Software Superhero: Update and maintain operating systems and applications, keeping everyone equipped with the latest tools and security patches.
• Network Navigator: Diagnose and resolve network connectivity issues, guaranteeing smooth access to critical resources.
• Communication Champion: Deliver exceptional customer service through phone, email, and in-person support, fostering positive user relationships.
• Trend Tracker:Analyze and document technical incidents within our ITSM platform, identifying trends and opportunities to optimize support processes.
• Process Alchemist: Leverage ITSM tools to efficiently manage user tickets, track progress, and resolve issues swiftly.
• Knowledge Curator:Contribute to the development and maintenance of our ITSM knowledge base, empowering both users and fellow technicians.
• Tech Trendsetter: Stay ahead of the curve, exploring new technologies and best practices to continuously enhance user experience and ITSM efficiency.

Qualifications:

• 1-3 years of experience relevant experience preferred. Entry level candidates can be considered with Degree in IT and/or internship experience related to role.
• Proven experience in Desktop Support, demonstrating expertise in resolving complex technical issues.
• Strong understanding of computer hardware and software, including operating systems and networking fundamentals.
• Excellent analytical and problem-solving skills, able to think critically and identify root causes.
• Effective communication and interpersonal skills, interacting with diverse users with clarity, patience, and empathy.
• Proficiency in written and verbal communication, ensuring clear documentation and impactful interactions.
• Ability to prioritize and manage multiple tasks effectively in a fast-paced environment.
• Detail-oriented and proactive, anticipating potential issues and taking initiative to address them.

Bonus points:

• Experience with Microsoft Entra ID (formerly Azure Active Directory), AWS and other cloud technologies.
• A relevant IT certification, such as A+, CompTIA Network+, or Microsoft Certified Solutions Expert (MCSE).

Location: Portsmouth, New Hampshire- Hybrid, with 1-2 days required in office.

Benefits:

• Competitive salary and comprehensive benefits package, including 401k plan with company match.
• Ample vacation time and paid holidays.
• Collaborative, supportive, and flexible work environment with opportunities for professional development and growth.
• Continuous learning and exposure to cutting-edge technologies.
• The satisfaction of empowering your colleagues, streamlining processes, and making a real impact on productivity, security, and efficiency.

If you're a tech wiz who thrives on challenges, embraces process improvement, and makes a difference, we encourage you to apply!