Desktop Support Engineer

Desktop Support Technician

Oklahoma City, OK

Full time position

Job Description:-

As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities:

· Provide customer facing end-user support that includes:

· Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software.

· Perform Break Fix, Desk Side Support, IMACD’s, Data Migration, Refreshes, etc.

· Perform onsite updates, Configuration changes, or Software installations.

· Provide onsite technical assistance to End Users.

· Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent.

· Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed.

· Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)

· Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs.

· Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades.

· Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support.

· Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites.

· Provide On-call support if required outside business hours on a rotational basis.

· Provide Hand and Feet support for network data and voice devices.

FSO Telecom task:

· Installation of IP, wireless, Analog and Digital phones ( Avaya , Nortel, Cisco, Siemens, Mitel etc.)

· Configuration of phones using SOP and Phones movement.

· Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.

· Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk

· Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool

· Update the circuit inventory and vendor details for service provider to network voice team.

· Coordination with local vendor for ISP , OEM, channel partner and different team

Experience:

· One to three years of experience in service delivery and End-user hardware and software Configuration troubleshooting.

· Experience with various desktop systems, operating systems, and diverse technical environments.

· Excellent customer service orientation and verbal communication skills.

· Experience Supporting Windows Operating Systems, MS Office, VPN, local and Network printing, Notebooks and mobile devices.

· Ability to install software for and troubleshoot a wide range of applications.

· Analytical thinking and problem-solving ability.

· CompTIA A+ certification or equivalent certification

· Flexible for travelling to remote sites or cluster

· Provide assistance for network relates issues

· Should be able to lift weight up to 30 lbs at waist level

· Update the inventory of phones, peripherals and system cards( like TDM, digital and CPU cards etc.) to network voice team.

· Testing the cables using the tester for IP phone and TDM phones from patch panel to user’s desk

· Punching the cable for different type of panel like patch panel or IDF or MDF for krone with krone tool and punching tool

· Update the circuit inventory and vendor details for service provider to network voice team.

· Coordination with local vendor for ISP , OEM, channel partner and different team.

Job Type: Full-time

Salary: $26.00 - $28.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person