Desktop Support Analyst

Top Skills' DetailsTop Skills' Details

• 1-3 years experience in Desktop support for tier I/II
• experience with support and troubleshooting OS, PC's, AD, O365
• good documentation and communication

Description:

Laurel, Montana (Primary onsite)

Shift - 1st core hours onsite

Job duties/responsibilities:

- 1-3 years’ experience troubleshooting tier I/II Desktop support tickets

- Experience with Software installation

- Troubleshooting OS issues

- PC deployment experience

- ServiceNow is ticketing system – experience leveraging similar tool

- Experience supporting Tickets via email, walkups, phone, etc

- Strong documentation skills

- Experience triaging issues as needed

- Demonstrate ability to be collaborative/team oriented

- Could do basic network connectivity related tasks as needed

- Experience troubleshooting Exchange, O365 Active Directory

Description

Job Title: Systems Engineer, Desktop Support

Location: Onsite- Laurel, MT

Summary

This company has an exciting opportunity for a Systems Engineer to support end user technology in Laurel, MT. Position will be part of the IT Infrastructure team that offices out of the Laurel Refinery. You must be a detail-oriented, results-driven individual with a commitment to quality, accuracy and the ability to organize and prioritize workloads to meet deadlines. Excellent communication skills, both verbal and written, with the ability to work in both a team environment and on self-directed tasks are essential.

Responsibilities

In this role, you will have the opportunity to:

• Provide excellent customer service to all levels of end users.

• Perform system upgrades and hardware replacements.

• Provide End User Computing engineering and support services for managed systems.

• Process new hire IT onboarding and hardware break-fix.

• Maintain, and troubleshoot Windows desktop hardware, software, storage, and network connectivity issues.

• Process Incidents and Requests in ServiceNow ticket queue while following appropriate standard procedure documentation for resolution/fulfillment.

• Provide status updates to management and end-users for incidents.

• Support, develop, document, and implement standard operating procedures and customer service guidelines relating to end user support.

• Recommend solutions to reduce problems or improve efficiencies, including new processes and technologies.

• Maintain and promote a strong safety culture and follow all safety policies, procedures and regulations.

Minimum Qualifications (required)

• High School Diploma (or equivalent)

• 0-1+ years of IT support to include one or more of the following:

o Microsoft Windows Operating Systems (7, 10)

o Network connectivity and connection troubleshooting

o Understanding of file share permissions

o Printer setup and troubleshooting

o Remote PC administration and management

o Microsoft 365 to understand implications to End Users and Devices

o Imaging and hardware lifecycle management

Additional Qualifications

• Bachelor's degree preferred in Information technology, Computer Science, Computer Engineering, Information Technology, Information Technology Management, or in a related field

• Certified in Dell\Microsoft technology support (or the ability to become certified)

• PowerShell Scripting, SCCM

• A+ Certification

Physical Requirements

• Ability to lift up to 50 pounds

• Work in manufacturing environment wearing appropriate PPE

Skills:

Active directory, desktop, windows 10, support, troubleshooting

Top Skills Details:

Active directory,desktop,windows 10,support,troubleshooting

Additional Skills & Qualifications:

N/A

Experience Level:

Intermediate Level

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.