Desktop, Server Support

DESKTOP SERVER SUPPORT

Clearwater, FL

On-site

Responsibilities

• Address user tickets regarding hardware, software and networking

• Walk customers through installing applications and computer peripherals

• Ask targeted questions to diagnose problems

• Guide users with simple, step-by-step instructions

• Conduct remote troubleshooting

• Test alternative pathways until you resolve an issue

• Customize desktop applications to meet user needs

• Record technical issues and solutions in logs

• Direct unresolved issues to the next level of support personnel

• Follow up with clients to ensure their systems are functional

• Report customer feedback and potential product requests

• Help create technical documentation and manuals

Requirements and skills

• Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role

• Hands-on experience with Windows

• Working knowledge of office automation products and computer peripherals, like printers and scanners

• Knowledge of network security practices and anti-virus programs

• Ability to perform remote troubleshooting and provide clear instructions

• Excellent problem-solving and multitasking skills

• Customer-oriented attitude

• BSc in Computer Science or relevant field