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Form of workAs a Desktop Engineer at Veritex Community Bank, you'll play a pivotal role in shaping our technological landscape. This hybrid position offers flexibility, allowing both office and remote work, while ensuring our desktop environment remains optimized, secure, and compliant. Your core focus is on Tanium, an advanced endpoint management tool. You'll dive into its modules to maintain real-time control over our desktops, enhancing performance and security. Leading software packaging, enforcing security policies, and managing vulnerabilities are all part of your responsibilities. You'll also manage Tanium, Microsoft SCCM, and Intune for software deployment and mobile device management, ensuring endpoint security. Optimization, meticulous documentation, top-tier support, and policy development are on your list. Your proactive approach and commitment to customer service will shine as you navigate our dynamic desktop environment.
ResponsibilitiesEndpoint Management and Security:
- Utilize Tanium modules to gain real-time visibility and control over our desktop environment, ensuring its performance and security.
- Lead the software packaging process, creating standardized and efficient installations of applications.
- Implement and enforce security policies and compliance standards, proactively assessing and remediating vulnerabilities.
- Take charge of patch management, swiftly deploying critical updates to mitigate security risks.
- Generate vulnerability reports and conduct regular assessments, collaborating with security teams to prioritize and address potential threats.
- Maintain an accurate inventory of desktop hardware and software for effective asset management.
Desktop Infrastructure Optimization and User Support:
- Harness Tanium and Microsoft InTune for streamlined software deployment, configuration management, and system updates.
- Administer Microsoft InTune for secure and compliant mobile device management, enhancing endpoint security.
- Continuously optimize desktop configurations, prioritizing performance, security, and user experience.
- Create and maintain detailed documentation of desktop configurations and procedures, ensuring accessibility to relevant teams.
- Provide top-tier desktop support, promptly resolving hardware and software issues for end-users.
- Collaborate across teams to align desktop configurations with business objectives.
- Participate in evaluating and deploying new desktop technologies, staying ahead of industry trends.
- Contribute to policy and procedure development, enhancing desktop efficiency and security.
- Conduct end-user training sessions to boost digital literacy.
- Partner with procurement teams to manage hardware and software acquisitions, ensuring licensing and budget compliance.
- Investigate and resolve complex desktop incidents, documenting root causes and implementing preventive measures.
- Monitor desktop performance, proactively identifying areas for improvement.
- Collaborate with security teams to assess desktop security and implement necessary controls.
- Assist in developing disaster recovery and business continuity plans for desktop systems.
Tanium Expertise and Responsibilities:
- Serve as the in-house Tanium expert, leveraging its modules to their full potential for endpoint management and security.
- Continuously optimize and fine-tune Tanium deployments to enhance performance and efficiency.
- Collaborate with security teams to develop and maintain robust threat detection and incident response capabilities within Tanium.
- Create custom Tanium dashboards and reports to monitor and analyze endpoint data, providing actionable insights for security and compliance.
- Implement and manage Tanium sensors, queries, and packages to ensure endpoint visibility and control.
- Stay updated on the latest Tanium features and capabilities, incorporating them into the desktop environment for maximum benefit.
- Lead the integration of Tanium with other security and management tools, streamlining workflows and enhancing overall security posture.
- Proactively identify and address Tanium-related issues or bottlenecks, ensuring the platform's stability and reliability.
- Collaborate with cross-functional teams to define and enforce Tanium security policies and compliance standards.
- Develop and maintain documentation for Tanium configurations, procedures, and best practices, facilitating knowledge sharing among team members.
- Train and mentor junior staff members on Tanium usage and best practices.
ServiceNow Integration and Management:
- Seamlessly integrate Tanium with our ServiceNow ITSM platform for efficient incident, problem, and change management.
- Collaborate with ITSM teams to ensure prompt resolution of desktop-related incidents, problems, and change requests.
- Leverage ServiceNow ITOM to create and manage assets within the Service Catalog, ensuring streamlined and user-friendly service offerings.
- Maintain the Configuration Management Database (CMDB) within ServiceNow ITOM, ensuring accurate and up-to-date records of desktop configurations and relationships.
- Collaborate with ITSM and ITOM teams to implement best practices for service catalog management and CMDB accuracy.
Work with ITSM teams to implement automated workflows and processes for incident and change management, improving efficiency and responsiveness.
QualificationsJob Skills and Qualifications:
To excel in this role, you should bring:
- A bachelor's degree in computer science, Information Technology, or a related field, or equivalent work experience.
- Expertise in Microsoft products, including Windows OS and Office suites.
- Proficiency in SCCM, Tanium, and Intune for desktop management.
- Knowledge of software packaging and deployment best practices.
- Familiarity with security and compliance standards and the ability to enforce policies.
- Experience in patch management and vulnerability assessment.
- Understanding of asset management principles and practices.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
Requirements:
To excel in this role as a Desktop Engineer, you should meet the following requirements:
- Be capable of lifting up to 50 pounds, as some hardware-related tasks may require physical effort.
- This role requires a minimum of four days in the office per week, ensuring active participation in our dynamic work environment.
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- A proactive mindset and dedication to staying updated on emerging technologies and industry trends.
- Exceptional documentation and reporting skills.
- A commitment to providing outstanding customer service.
Additional Information:
This job is a hybrid position with a requirement to work a minimum of 3 to 4 days in-office per week. The remainder of the time can be worked remotely. Candidates must be willing to work flexible hours and respond to after-hours emergency situations as needed. Our bank is committed to providing extensive training and resources to help you excel in this role.
Company Overview:
Truth in Texas Banking. That's what we're about. Founded in 2010, we are one of the ten largest banks headquartered in the state of Texas. We became a publicly traded company in 2014 and in 2020 and 2021 we were listed on Fortune's 100 Fastest Growing Companies. Headquartered in Dallas, Texas, we've built a bank forever rooted in truth, transparency, and uncompromising integrity.
We know our strongest asset is the passion, authenticity, and talent of our people. We focus on the growth and development of each team member to unlock potential to "Be Your True Self." Our "True You" culture is made up of five pillars:
With this as our foundation, we've built a bank of people who are transparent, tell the truth, and act with integrity. We unite together in common purpose - caring deeply for our clients and communities, communicating openly with each other, and treating everyone with respect. Visit our website at www.VeritexBank.com and come see how we're bringing truth and transparency to Texas banking.
Veritex Community Bank does not accept unsolicited resumes from recruiters or employment agencies. Veritex Community Bank is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, Veritex reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of Veritex Community Bank.
If your agency would like to be considered as a potential future recruiting partner, please leave your contact information at Recruiting@VeritexBank.com.
Work environment and Physical demands: The employee may occasionally lift and/or move up to 25 pounds. The employee may occasionally stand, walk, reach, climb, balance, stoop, kneel, crouch, or crawl. The work environment and physical demands are those of a standard office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
Disclaimer: This job description is not an inclusive list of all duties and responsibilities of the position. Incumbents will be required to follow any other job- related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Veritex Bank reserves the right to amend and change responsibilities to meet business and organizational needs.
This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Veritex Community Bank is an equal opportunity employer. Veritex Community Bank Corporate Human Resources, Dallas, Texas.
Employment Type: FULL_TIME
