Desktop Analyst

Open Systems Technologies is a national provider of smart staffing solutions, providing contract staffing, permanent placements and executive searches in the following skill areas:

- Technology

- Finance, Accounting, and Operations

- Government Services

- Legal

- Global Services

Established in New York in 1990, Open Systems Technologies is one of the largest, privately held, staffing companies in the world. We have experienced organic growth over the past 25 years and currently employ over 1,500 consultants in 16 domestic and international markets. Through our brands of Open Systems, OST Financial, OST Legal, OST Government Services, and OST Global we strive for continued expansion and excellence in the staffing industry. With the Global Services division, starting Jan-2012, Open Systems has expanded into the ITO & BPO Projects/Solutions business.

This candidate will be working as a Desktop Analyst at our client's midtown location and support the entire office (~300 users)
Qualifications

• Assist in video and web conferencing set-ups
• Assist users with IT setups in conference rooms / Wi-Fi
• Provide escalation status notification on service impacting events
• Ability to work with vendors on site
• Track and update events in the trouble ticketing system in a clear and efficient manner
• Install and support printers locally and networked in all regional offices
• Computer installations, exchanges and troubleshooting
• Assist in mobile device e-mail setup via the MobileIron MDM Platform and use of the MobileIron Mobile Application
• Reimage PC and Laptops as needed via PXE boot imaging process
• Video and web conferencing set-up, working with LifeSize and Cisco Codecs
• Projector set-up and organization for presentations in conference rooms
• Cisco IP Phone installation and replacements
• Working on level 2 and 3 escalations from the Support Desk and other departments
• Oversees loaner laptops, ensures correct software is installed and logs laptops in and out

Qualifications

• Good working knowledge of the Windows operating system
• Strong knowledge of Windows operating systems, hardware components of desktop and laptop PCs and Microsoft Office; knowledge of other legal-specific applications
• Prior experience with troubleshooting desktops in an enterprise WAN environment
• Strong written, verbal and organizational skills
• Knowledge and ability to remove virus/malware
• College degree preferred, or comparable experience
• Additional training/certifications (MCSE, SCCM) in relevant area of study strongly preferred
• 4 years' experience providing support to users and IT operations required
• Prior law firm or professional services firm experience preferred

All your information will be kept confidential according to EEO guidelines.