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Form of workJob Description
Pomeroy is looking for a skilled Deskside Support Technician for a 6 month contract to hire role. This is a fully onsite role in Joplin, MO.
As a Desktop Support Technician, you will be responsible for providing comprehensive IT support to end-users in a Windows 10 environment. You will collaborate closely with an existing IT Desktop professional to ensure the smooth functioning of workstations and related technologies. The primary focus will be on desktop support, with additional responsibilities related to office moves, printing, and daily user assistance.
Key Responsibilities:
- Provide assistance with Windows workstation-related issues.
- Offer support for Office 365 applications, including Teams.
- Address user queries and technical challenges related to Zoom, 8x8 voice phone, and other applications.
- Handle printer-related troubleshooting and maintenance.
- Manage and execute office desk and PC relocations.
- Facilitate office moves, including setting up new workstations and ensuring smooth transitions.
- Provide daily desktop support for users walking in and out.
- Address end-user issues promptly and efficiently.
- Assist users with basic IT queries and troubleshoot problems.
- Work within a Windows 10 environment.
- Navigate and support applications relevant to daily business operations.
- Familiarity with manufacturing processes is advantageous.
Qualifications:
- Prior experience in desktop support roles.
- Proficiency in Windows 10 and Office 365 applications.
- Experience supporting collaboration tools such as Zoom and Teams.
- Familiarity with 8x8 voice phone systems.
- Basic understanding of manufacturing processes is a plus.
- Ability to handle office moves and changes effectively.
- Strong problem-solving skills and attention to detail.
For over 40 years, Pomeroy has enabled technology that enhances and empowers people in the workplace.
Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.
It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.
We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.
Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.
Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.
“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.
Today we partner with our clients to help them transform from a “one size fits all” delivery model to a personalized human experience that is a differentiator and the key to delivering digital transformation and better business outcomes.
It’s all about delivering an exceptional experience, one that is simple, intuitive and secure – anytime, anyplace and from any device. Our workplace is no longer a physical location or workstation, rather it’s the place where a person can work at any given time with full capacity to do their job productively and effectively.
We deliver that experience by connecting the dots between people and their applications, across a network that is intuitive and automated to where the applications live, today that is in a hybrid IT environment, on premise and in the cloud, with security an integral part of everything we do. We provide managed IT services to support our clients from our locations throughout North America, Latin America and Europe. Our service delivery model combines monitoring, prevention and resolution in an approach that is always aware, proactive and responsive.
Our field engineers support more than 50,000 sites across North America alone and respond to more than 3 million incidents and user requests annually covering 2 million desktops, laptops, smartphones and tablets, servers, printers and other peripherals.
Our expertise connecting the workplace, network and hybrid IT is industry recognized, including Gartner recognition for over 17 years as one of a select few who can deliver agile, quality Managed Workplace Services. And although technology and innovation are key ingredients in our solutions, our people are our greatest asset. Over 3,000 highly motivated and diverse, dedicated to supporting our 700+ clients, from midsize organizations to large, well-known US and global brands, 15 in the Fortune 500.
“The Pomeroy Way” is our guiding principle. It’s a conscious understanding that who we are as individuals and how we choose to interact with others is a direct reflection of who we are as a company and how we will be viewed as an organization. It defines our company and our culture as the place to be, the place to stay and the place to grow.
