Desk Support Technician

USAN, Inc. is a leading provider of Cloud Contact Center Solutions with over 30 years of experience enabling CCaaS transformations and empowering businesses to deliver exceptional omnichannel customer experiences. With a strong focus on innovation and customer success, USAN offers a comprehensive suite of CCaaS solutions that enable organizations to optimize their contact center operations and drive superior outcomes.

Position Overview:

Do you have a passion for troubleshooting computer issues?  A knack for fixing what stumps the vast majority?  Do you find that you have a knack for listening and truly understanding a person’s issues?  Do you get energized by working in a high-performance IT environment, in collaboration with other smart dynamic trailblazers who obsess over a quality customer experience every time?

We are seeking a skilled and knowledgeable Desktop PC Technician to join our IT team.  The ideal candidate will be responsible for installing, maintaining, and repairing desktop computers and related hardware/software, ensuring that all systems operate efficiently, effectively, and securely.  This role involves direct interaction with users and requires excellent problem-solving and customer service skills.

Responsibilities:

• Build, provision, diagnose, and troubleshoot end user desktop/laptop computers and peripherals.
• Perform routine maintenance and repairs on PCs and related equipment.
• Provide technical support and guidance to users.
• Manage inventory of equipment, parts, and supplies.
• Ensure security and privacy of networks and computer systems.
• Manage Microsoft 365, Microsoft Teams, and SharePoint.
• Document technical knowledge using company standards.
• Collaborate with other Operations IT group members to ensure smooth and reliable operation of systems for fulfilling business objectives and processes.
• Keep abreast of the latest developments in desktop computer technology.

Basic Qualifications:

• Associate's or Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Proven experience as a PC Technician or similar role.
• Strong knowledge of Windows operating systems and PC hardware.
• Familiarity with LAN/WAN networks and TCP/IP protocols.
• Experience with common software and hardware troubleshooting techniques.
• Excellent diagnostic and problem-solving skills.
• Good communication abilities, with an emphasis on customer service.
• Ability to work independently and in a team environment.

Preferred Qualifications:

• Certifications such as CompTIA A+, Microsoft Certified IT Professional.
• Experience with desktop virtualization tools.
• Knowledge of Collaboration Tools, and Desktop security implementations

If you are a passionate Support Technician with a track record of success in desktop support, we encourage you to apply.  Join our team and become a key contributor to our growth and success. 

Job Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Health savings account
• Paid time Off
• Vision insurance