Desk Operations Specialist

***OFFICIALLY APPLY AT https://jobs.mayoclinic.org/job/rochester/desk-operations-specialist-multiple-departments-multiple-openings/33647/53792085664

Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans– to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.

Responsibilities

Desk Operations Specialists (formerly known as Clinical Assistants) work with physicians and other health care professionals to anticipate and respond directly to patient needs and the requests of the health care team.

You will be responsible for coordinating the details of the patient's visit by:

• Serving as a direct contact and resource to the patient
• Preparing the patient for their appointment by performing check-in procedures and rooming for providers
• Collecting patient vitals and completing pre-examination record information
• Scheduling follow-up appointments
• Managing the flow of patient material
• Communicating scheduling delays or changes
• Assist with wayfinding
• Performing additional direct patient care duties as needed

Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a Desk Operations Specialist https://www.youtube.com/watch?v=XGsJu0IPPRk

Position is 100% on-site. Desk Operations has various Desk Operations Specialist positions available in multiple locations, schedules and shifts are dependent upon position availability at any given time. Applicants are not applying for a specific area. Qualified applicants are pooled for consideration by any/all active hiring managers.

This posting is for external candidates only. Current Mayo Clinic employees should select they are a current employee on the job search website and search for Desk Operations Specialist. This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Desk Operation Specialist in the internal candidate zone.

Qualifications

Required Qualifications :
High school diploma/GED and minimum two years’ customer service experience in an environment requiring multi-tasking, such as a call center, administrative/physician's office, appointment scheduler or retail/ service industry; OR Associate’s Degree.

Additional Qualifications :

• Excellent communication and interpersonal skills
• Superior customer service skills
• Desire to work in team environment
• Computer skills including Windows-based applications and intranet/internet use with the ability to keyboard and navigate through multiple applications.
• Problem solving and decision-making skills
• Ability to multi-task and prioritize
• Adaptable to change

Individuals that have not completed a Medical Terminology course will be required to successfully complete a Medical Terminology course within six months of employment. Must be willing to adjust work schedules in response to department or clinical needs. Basic Life Support (BLS) may be required in some areas. Individuals may also need to complete additional coursework upon hire.

ADDITIONAL CONSIDERATIONS: Must be able to tolerate walking, standing, sitting for up to 8 hours. Must be able to occasionally push/pull 75 pounds. Must be able to occasionally lift 50 pounds without assistance, to assist patients.

Exemption Status
Nonexempt

Compensation Detail
$20.11-$28.20/hour

Benefits Eligible
Yes

Schedule
Full Time

Hours/Pay Period
Variable

Schedule Details
Monday through Friday day shifts: 8 hour shifts between the hours of 6am-6pm (or later dependent on department). Most departments will rotate shifts. Position is 100% on-site.

Weekend Schedule
Limited when needed.

International Assignment
No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.

Affirmative Action and Equal Opportunity Employer

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

Recruiter
Brianna Hanna

Job Type: Full-time

Pay: $20.11 - $28.20 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person