Design Project Manager Estimator

Company Description

Since 1937, Rosa Mosaic has been a specialty contractor installing terrazzo, tile, and natural stone in a variety of buildings in our region, including many signature architectural projects. As time passed, Rosa Mosaic added to its product offerings to include engineered quartz, gauged porcelain panels, carpet, resilient, and other products, for both interior and exterior installations of floor, wall, and countertop finishes.

Role Description

The Project Manager/Estimator (PME) reports to the Chief Revenue Officer (CRO) and works closely with all colleagues. The primary responsibility of the PME is to be the main point of contact through the entire sales process from product selection, templating, fabrication, installation, and project completion.

Job Responsibilities and Duties

Customer Relationships

• Greet showroom customers to set the tone for a positive customer experience.
• Manage showroom appointments to assist customers in product selection.
• Communicate with each customer on the project schedule and proactively alert them on the status of their project.
• Support Bella’s outside sales representative by coordinating and meeting with the customers to make product selections.
• Provide customer feedback to CRO and Director of Product Development (DPD) on additional selling opportunities related to products and services.

Project Management/Estimation

• Cultivate a good working relationship with designers, builders, cabinet companies, and other customers.
• Follow up with each customer on estimates to ensure we are competitive and identify opportunities for enhanced sales.
• Develop a systemic approach to follow up on estimates in a timely manner and assist in getting contract/purchase orders executed by customers.
• Manage projects from product selection, templating, fabrication, installation, and project completion to ensure the company attains stellar customer satisfaction.
• Prepares estimates and orders materials for assigned customers.
• Will meet with customers at suppliers’ showrooms and visit job-sites to ensure the job-site is ready for template and subsequently ready for installation.

Desired Skills and Experience:

• Minimum of five or more years of building products industry experience in project administration, customer service or operations is preferred.
• Undergraduate/trade/design school education preferred, or equivalent experience, HS diploma or equivalent required.
• Superior interpersonal skills to communicate with high level technical expertise and clarity.
• Capable of superior performance with little supervision.
• Competent in Microsoft Office suite of products and enterprise resource planning software, particularly Odoo or similar.
• Experience with coordinating design and finish elements is a plus.