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Form of workJob Description
Position Summary:
This position assists homeowners with the selection of standard features and/or upgrades for their new home by supporting the Option Coordinator with preparing all necessary documents and materials for each appointment. The Design Center Assistant is responsible for assisting the Options Coordinators preparing and submitting the paperwork necessary to commence construction of a home.
Key Duties and Responsibilities:
Experience and Skills
Education & Experience:
Skills & Abilities:
Position Summary:
This position assists homeowners with the selection of standard features and/or upgrades for their new home by supporting the Option Coordinator with preparing all necessary documents and materials for each appointment. The Design Center Assistant is responsible for assisting the Options Coordinators preparing and submitting the paperwork necessary to commence construction of a home.
Key Duties and Responsibilities:
- Responsible for compiling the necessary information and documents from sales in order to prepare a color selection file for a homeowner.
- Confirm all color/option selection appointments prior to the date that they are to occur with the homeowner.
- Schedule appointments for the homeowner with various subcontractors (ie: pool builders) when applicable.
- Send letters/emails to homeowner related to scheduling of appointments or rescheduling of missed appointments. Copies of all letters/emails sent to the homeowner must be placed in the homeowner's contract file.
- Assist Options Coordinators and homeowner with the selection of the standard features and/or available upgrades for their home.
- May escort homeowner through model homes allowing homeowner to view standard features and those that are upgrades and shown in the model home and explain the various plan specific, model viewed and electrical options that are available.
- Assist the Options Coordinators with entering the homeowner's selections into the computer to create a draft of the selections for the homeowner's review and sign off. The documents include but are not limited to Location Sketch, Color Selection Addendum, Flooring Worksheet, Flooring Credit Addendum's, Misc. Exhibits, Color Selection Acknowledgement Form, stair rail addendum. (if applicable), Pool CAD drawing, Pool Addendum (if applicable), etc.
- Assist the Option Coordinator prepare the permit order forms and monotony code worksheets required to start the permitting process for said home. May also complete the Commence Package Checklists and the Option Review Checklists.
- Schedule follow-up meetings with homeowners when clarification of selections is needed.
- Prepare package of selection documents for the following departments:Provide Option Coordinators with any and all clarifications or updates that may arise and may be necessary to communicate to a homeowner.Other related duties and projects as assigned by management
- Sales (originals of all documents)
- Construction (package to include a contractor copy of the Color Selection Addendum)
- Corporate Contracts
- Corporate Closing
- Title Company
Experience and Skills
Education & Experience:
- High School diploma required; Associate degree preferred.
- Previous experience with a homebuilder is helpful but not required.
Skills & Abilities:
- Flair for design or design background helpful
- Multi-tasking - Show initiative and ability to meet deadlines and work on several tasks simultaneously.
- Ability to adapt - must be able to work in fast paced environment.
- Must be a team player and be willing to do various tasks around the office, such as answer the phones if needed.
- Time Management - must be able to effectively manage their time in order to complete tasks within the required time frames per above
- Planning and organizing - Must have good organizational and follow up skills.
- Interpersonal Skills - Must enjoy working with customers. Must maintain a professional, personable attitude at all times.
- Ability to communicate effectively (verbal and written)
- Good computer skills with a working knowledge of Microsoft Word and Excel
- Strong administration skills and attention to detail
- 40 hour work week, including weekends. Evenings may be required.
