Deputy General Manager, Commercial Operations - Dallas Market

We're Cruise, a self-driving service designed for the cities we love.
We're building the world's most advanced self-driving vehicles to safely connect people to the places, things, and experiences they care about. We believe self-driving vehicles will help save lives, reshape cities, give back time in transit, and restore freedom of movement for many.
In our cars, you're free to be yourself. It's the same here at Cruise. We're creating a culture that values the experiences and contributions of all of the unique individuals who collectively make up Cruise, so that every employee can do their best work.
Cruise is committed to building a diverse, equitable, and inclusive environment, both in our workplace and in our products. If you are looking to play a part in making a positive impact in the world by advancing the revolutionary work of self-driving cars, come join us. Even if you might not meet every requirement, we strongly encourage you to apply. You might just be the right candidate for us.
Cruise is looking for a Deputy General Manager to launch and scale our driverless autonomous vehicle service in the market. In this position, you will have direct responsibility for all areas of our Commercial Operation in the Dallas market and will work hand-in-hand with your team, engineers, technicians, and a broader cross-functional leadership to manage and continuously improve operations and service performance. If you're interested in coordinating the complex movement of our robots and humans on the roads of Dallas, let's chat!
What you'll be doing:

• Launch and rapidly scale our first driverless paid service in Dallas
• Establish and drive the highest standards for driverless operations to ensure safe operations for riders and operations personnel alike
• Strategically plan and complete staffing, facility and hours of service expansion in a fast paced scaling environment
• Directly manage a team of Commercial Operations Managers, Field Service Coordinators, Operations Coordinators, and Driverless Support Specialists
• Coordinate with Non-Commercial/R&D AV Operations and Program Managers to use shared resources and infrastructure where needed
• Provide key feedback and high-visibility updates to counterparts and Cruise senior leadership as needed on key issues and information
• Drive continuous improvement through experimentation and process optimization in service of safely increasing throughput, utilization and monetization of on-road mileage
• Serve as a key partner in hiring, managing, developing, reviewing and terminating personnel

What you must have:

• Bachelor's degree in business, engineering or a related field
• 4+ years of professional work experience in product/av operations, management consulting, rideshare, mobility sectors
• 2+ years of experience directly managing teams
• Ability to handle dynamic assignments, including flexible schedules
• Ability to keep calm and perform well under pressure
• Comfort with ambiguity; bias to action
• Ability to connect with people of all backgrounds and offer immediate, fair, and honest feedback when needed
• Willingness to go above and beyond to fulfill the company's mission

Bonus points!

• MBA or advanced degree in an Engineering-related field
• Experience leading safety critical operations in technology or automotive industries
• Experience managing and deploying key assets

The salary range for this position is $140,100 - 206,000 . Compensation will vary depending on location, job-related knowledge, skills, and experience. You may also be offered a bonus, restricted stock units, and benefits. These ranges are subject to change.
Why Cruise?

• Our benefits are here to support the whole you:

• Competitive salary and benefits
• 401(k) Cruise matching program
• Medical / dental / vision, AD+D and Life
• One Medical membership
• Subsidized mental health benefits
• Flexible vacation and company paid holidays
• Healthy meals and snacks provided for non-remote employees
• Paid parental, jury duty, bereavement, family care , and medical leave
• Fertility Benefits
• Dependent Care Flexible Spending Account, subsidized by Cruise
• Flexible Spending Account
• Monthly wellness stipend
• Pre-tax Commuter Benefit Plan for non-remote employees
• CruiseFlex, a working policy for US-Based Cruisers, lets you and your manager find the working style that's best for you, whether it's primarily in-person, primarily at home, or a combination of home and in-office time. - learn more about CruiseFlex here

• We're Integrated

• Through our partnerships with General Motors and Honda, we are the only self-driving company with fully integrated manufacturing at scale.

• We're Funded

• GM, Honda, Microsoft, T. Rowe Price, and Walmart have invested billions in Cruise. Their backing for our technology demonstrates their confidence in our progress, team, and vision and makes us one of the leading autonomous vehicle organizations in the industry. Our deep resources greatly accelerate our operating speed.

• We're Independent

• We have our own governance, board of directors, equity, and investors. Our independence allows us to not just work on the edge of technology, but also define it.

• We're Vested

• You won't just own your work here, you'll have the potential to own equity in Cruise, too. We are competing in a market that is projected to grow exponentially, which gives our company valuation room to grow. We offer a new kind of equity program called Recurring Liquidity Opportunity (RLO), which combines IPO-like liquidity with the stability of remaining private - learn more about RLO here

• We're Safety Conscious
  
  • We integrate #staysafe , our top priority at Cruise, into our everyday work. Through our Safety Management System, every Cruiser is asked to do their part by reporting any potential issues or hazards they observe and making continuous improvements. You'll be able to contribute to safety at Cruise, no matter your job function or title.

Cruise LLC is an equal opportunity employer. We strive to create a supportive and inclusive workplace where contributions are valued and celebrated, and our employees thrive by being themselves and are inspired to do the best work of their lives. We seek applicants of all backgrounds and identities, across race, color, caste, ethnicity, national origin or ancestry, citizenship, religion, sex, sexual orientation, gender identity or expression, veteran status, marital status, pregnancy or parental status, or disability. Applicants will not be discriminated against based on these or other protected categories or social identities. Cruise will consider for employment qualified applicants with arrest and conviction records, in accordance with applicable laws.
Cruise is committed to the full inclusion of all applicants. If reasonable accommodation is needed to participate in the job application or interview process please let our recruiting team know or email HR@getcruise.com .
We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. To help us track the effectiveness and inclusivity of our recruiting efforts, please consider answering the following demographic questions. Answering these questions is entirely voluntary. Your answers to these questions will not be shared with the hiring decision makers and will not impact the hiring decision in any way. Instead, Cruise will use this information not only to comply with any government reporting obligations but also to track our progress toward meeting our diversity, equity, inclusion, and belonging objectives.
Candidates applying for roles that operate and remotely operate the AV: Licensed to drive a motor vehicle in the U.S. for the three years immediately preceding your application, currently holding an active in-state regular driver's license or equivalent, and no more than one point on driving record. A successful completion of a background check, drug screen and DMV Motor Vehicle Record check is also required.
Note to Recruitment Agencies: Cruise does not accept unsolicited agency resumes. Furthermore, Cruise does not pay placement fees for candidates submitted by any agency other than its approved partners.