Deposit Ops Lead

The Universal Operator's (UO) team is responsible for all complex functions in the monetary management department and deliver continuous improvement. This includes deposit, credit card and loan transactions from various sources (ACH, Check, ETC) which must be completed same day. This position requires the capability to learn all functions within the department, the ability to quickly respond and assist in spikes in demand to meet our customer's needs. The department is fast-paced due to same day SLA's, this environment requires accuracy and attention to detail as there is direct customer impact. During your daily function you will critically examine and improve process by engaging in continuous improvement and problem solving.

Primary responsibilities include:

• Research and resolve unposted transactions
• Research and resolve all missing, disputed and reversals.
• Responding to email escalations timely
• Problem solving and drive continuous improvement

Qualifications

Required Skills/Experience:

• 1-3 years Operations Experience
• Basic knowledge of accounting; i.e. how the correction will affect an account
• System and product knowledge
• Ability to complete repetitive tasks in a complete and timely manner
• Understanding of department procedures, key practices
• Ability to identify areas of improvement in personal work and processes
• Strong attention to detail
• Ability to thrive in a fast-paced environment
• Strong written and verbal communication skills
• Proficient in MS Office Outlook, Excel, etc
• Team player

Preferred Skills/Experience:

• Financial services experience
• Strong compliance/regulatory environment knowledge/skills

Hours & Work Schedule 

• Hours per Week: 7:30 am -4:00 pm
• Work Schedule: M-F

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

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