Deposit Operations Specialist

At Bank of Central Florida, we believe in a client-focused approach to local banking. All positions are committed to being self-managed and entrepreneurial, while consistently embracing growth opportunities. Employees are dedicated to engaging with other team members in peer-to-peer solutions to propel Bank of Central Florida’s strategic objective of being the preferred community financial institution across Central Florida. We care about our team members, our clients, and our communities, and in doing so, our employees demonstrate servant leadership and volunteering within the community. Bank of Central Florida’s team reflects the characteristics of our core values and leads by example.

POSITION OVERVIEW

The Deposit Operations Specialist performs multiple tasks to support the daily transaction processing and servicing of client deposit accounts.

DUTIES AND RESPONSIBILITIES

The goal of the Deposit Operations area is to achieve the optimum level of cross-training; therefore, primary duties and responsibilities of the Deposit Operations Specialist may be assigned from the following:

· Process Returns Desk functions including, but not limited to: reconciling control accounts daily to identify and clear or resolve out of balance items; reviewing and clearing Exception Items; processing Return Items (checks and ACH); processing incoming and outgoing Fed cash letter adjustments.

· Remit and monitor foreign cash letter collections.

· Perform wire related activities, including preparing and/or approving wires, handling service messages, wire returns, and maintaining various wire logs.

· Monitor new account report and incoming new account documents to ensure all are received. Maintain exception report for missing account documents.

· Review account documents and account setup in system for accuracy and completeness (deposit accounts, certificates of deposit, individual retirement accounts, and safe deposit boxes). Maintain report of inconsistencies.

· Review various daily, weekly and monthly reports for account maintenance, unusual activity, inactive/dormant accounts, holds, etc. and take necessary actions.

· Support Consumer eBanking, mobile banking, Direct Connect and bill pay by reviewing reports daily and completing research and maintenance requests as submitted and/or requested by staff or clients.

· Support Business Internet Banking products; including RDC and Positive Pay monitoring and maintenance.

· Perform debit card related activities, including but not limited to: card ordering, maintenance and monitoring.

· Complete and track ACH and debit card disputes while adhering the Regulation E requirements.

· Research and send daily account notices.

· Monitor applicable accounts for Regulation D violations; communicate with account officer when needed.

· Perform processes required for the Bank’s ICS/CDARS program and DESA accounts, including the setup of new accounts, processing transactions/renewals, sending client notices and statements.

· Scan and review deposit related documents for retention.

· Support Retail staff to ensure the Bank’s desired client attention is provided.

· Perform custodian of records duties, producing/reviewing and providing legally requested documents.

· Complete credit verifications.

· Assist in the review and development of department procedures.

· Fulfill responsibilities under the Bank Secrecy Act and Anti-Money Laundering regulations. This includes identifying customers properly, initiating SARs, utilizing OFAC records and maintaining appropriate records.

· Adheres to Bank’s policies and procedures and all Federal and State laws and regulations.

· Additional duties that may be assigned.

COMPETENCIES

· Collaborative and Team Oriented: Fosters a culture of teamwork and collaboration by developing, maintaining, and strengthening partnerships with others to accomplish work goals and solutions that all team members can support.

· Detailed Oriented: Exhibits strong organizational skills, time management, and attention to detail. Intermediate skills with Microsoft Office suite, specifically Outlook, Word, and Excel.

· Adaptable: Adapts well to changes in work assignments and priorities. Approaches change positively and adjusts behaviors accordingly.

· Communication: Demonstrates strong interpersonal communication (verbal, written, and nonverbal) with internal and external clients. Uses active listening skills and communicates with honesty, integrity, and trust. Demonstrates high level of professionalism. Projects an approachable demeanor.

· Self-Motivated and Continuous Learning: Demonstrates initiative, accountability, and a high level of productivity. Committed to professional development through self-motivation, education, seminars, webinars, and other learning activities. Introduce new knowledge and skills on the job. Ability to learn and perform new duties and responsibilities.

· Critical Thinking and Problem Solving: Exhibits an inquisitive nature.Identifies issues and opportunities. Gathers information, analyzes issues, examines ideas from multiple perspectives, and solves problems in a timely manner with accuracy, clarity, logic, and open-mindedness.

· Creativity and Innovation: Generates innovative solutions and ideas for improvement and efficiencies.

· Service and Quality Focus: Values and earns client trust and respect through meeting and exceeding client expectations. Takes personal responsibility for resolving service problems. Presents in a positive manner with clients both internal and external.

· Self-Awareness: Maintains awareness of emotions and uses this information to guide one’s thinking and actions within a context of appropriate work behavior and performance, including periods of stress and adversity. Recognizes personal and professional strengths and limitations, areas for growth, and resources for improvement.

EDUCATION AND QUALIFICATIONS

· High school or equivalent education

· Two plus years of prior banking experience preferred

WORKING ENVIRONMENT AND PHYSICAL ACTIVITIES

· General office environment that requires the extensive use of arms, hands, and fingers.

· Frequently required to sit / stand for extended periods of time, reach with arms and hands, stand, walk, stoop, talk and hear.

· May be required to lift and/or move up to 20 pounds.

· All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

EEO/AA: Females/Minorities/Disabled/Vets

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Bereavement leave
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance
• Wellness program

Experience level:

• 2 years

Physical setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Deposit Operations: 1 year (Preferred)
• Banking: 2 years (Required)

Work Location: In person