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Our ideal candidate: We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.
Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system - a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps
Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.
The Deposit Operations Support Specialist I is responsible for providing back-office support to the branch network and other departments, responds to various inquiries from Bank personnel, identifies, develops, and implements ongoing efficiency improvement for the branch network and department and develops and implements procedures. The position is responsible for ensuring minimal losses, conformance with bank policy and deposit related state and federal regulations and supporting the branches/departments in meeting customer service expectations. This position is a unionized position through the Communication Workers of America.
ESSENTIAL DUTIES
- Ensures all service level expectations are met
- Maintains strong knowledge and understanding of appropriate banking laws, regulations, internal policies and procedures, and ensures compliance with those laws, regulation, policies, and procedures
- Provides day-to-day support of bank personnel and customers in the area of operations, deposit compliance, internal audits, and other related areas
- Communicates changes and updates to appropriate bank staff and provides training, as needed
- Encourages and supports the referral and cross sale of additional products and services
- Represents the Bank in the community and demonstrates support of the Bank's mission and community focus
- Works as part of a team in a professional environment
- Remains knowledgeable of IRA processing rules, IRA reporting, monitoring and processing of contribution distributions, transfer and rollovers etc., and ensures compliance of all IRA products
- Performs audits and reviews as assigned
- Identifies, recommends, and obtains approval to implement techniques and methods to improve current department and bank procedures and efficiencies
- Assists in the process, setup, and maintenance of wire transfer and other electronic transactions, such as, ACH, online banking, treasury services, mobile deposit and bill payment
- Interfaces with other departments, branches, vendors, agencies, etc., to resolve issues which include follow-up with resolution to problems and ensures timely response and customer satisfaction
- Assists in the development and implementation of new deposit products and other services
- Balances and completes daily reconciliations
- Processes and reviews account system maintenance requests
- Manages Dormant and Inactive accounts including daily reports, maintenance, account review and escheatment process in accordance with state law
- Processes overdrafts, returned items, non-posted items, etc.,
- Identifies potential areas of risk or loss
- Performs all ATM, debit and credit card related functions
- Receives and processes garnishment, levies, subpoenas, and other requests for research, as well as answering/resolving more complex legal questions
- Maintain an active awareness and understanding of policies, procedures, regulations and laws to ensure compliance with state and federal laws and regulations, including but not limited to Bank Secrecy Act, Anti-Money Laundering, Regulation D, Regulation CC, Fair Lending, Anti-Discrimination, Privacy and Information Security
- Completes all online compliance training as assigned within specified due dates
- Other duties as assigned
- 2-3 years of previous retail banking experience
- 1+ years of previous retail operations experience
- Demonstrated attention to details, thorough follow-up, and excellent time-management skills
- Well-developed written and communication skills with ability to be effectively organized in a fluid environment
- Self-starter, ability to learn new things, and work with limited supervision
- Prior working knowledge of various products and services supported by the Bank, including all deposit related regulatory requirements and guidelines
- Computer literacy in Microsoft applications (such as Word and Excel) or any other software programs needed to perform duties
- Exhibited ability to handle multiple priorities
- Strong analytical, problem solving, and decision-making skills
- Exercised accuracy, alertness, good judgement, initiative, courtesy, tact, and patience in dealing with all level of the organization, as well as with vendors and suppliers used by the Bank
BENEFITS: What is the benefit package for this role? Beneficial State Bank's benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.
Our benefit package includes:
- Medical / Dental / Vision / Basic Life / STD / LTD
- Vacation Days: 2-4 weeks depending on role
- Sick Days: 12 days per year
- Holidays: 11 days per year
- 401(K) / ROTH / FSA / HSA / EAP
- Education and Adoption Assistance
- Bank-Wide Annual Discretionary Bonus Program
- Production-based incentive program available for some roles.
- Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations
- Paid Sabbatical Program after 5 years of service
- Pet Benefits
For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers
You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.
- Job Family Retail Banking
- Pay Type Hourly
- Min Hiring Rate $22.25
- Max Hiring Rate $28.40
