Deposit Operations Specialist

Job Title

• Deposit Operations Specialist
• Status
• Full-Time

Reports To:

• Deposit Operations Supervisor

Summary

• Assists all areas within the Deposit Operations department during vacations, sick days, and busy times, etc.
• Typical Job Entry Requirements
• (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.)
• High school diploma or equivalent.
• Basic computer skills, with data entry experience being a plus.
• Accuracy and attention to detail.
• Basic communications skills.

Primary Activities

(Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Account Servicing

• Process incoming checking and savings signature cards to ensure proper completion. Confirm
• required legal documents are received with signature cards.
• · Verify signature cards for all newly opened accounts are received through new accounts report.
• · Place holds on new accounts where signature card were not received.
• · Monitor request system and follow up with Branches to ensure signature cards and other
• missing documents are received.
• · Perform quality review of information provided by account holder has been properly entered into the system and make corrections as necessary
• · Assist Branches with questions regarding customer accounts.
• · Process title changes, product type changes, and other changes made to checking and savings accounts.
• · Compare documents received from branches and well as other areas of the bank.
• · Complete maintenance on employee accounts.
• · Complete quality control tracking reports.
• · Work death notices
• · Complete log sheet with customer and account(s) information at time of death.
• · Complete maintenance on deceased customer’s CIF and accounts including placing OTC file.
• holds/cautions, retitling accounts to joint owners or beneficiaries, and moving current interest to paid.
• · Create Estate CIF for individually owned accounts without beneficiary information.
• · Surviving heirs notifying them of any required documentation to release accounts.
• CIF
• · Process address change forms.
• · Ensure proper authority was received for change, review all customer accounts for additional changes necessary, and complete changes.
• · Complete maintenance to remove accounts from Lost Contact status.
• · Combine duplicate CIFs.
• · Review Address Verification letters to eliminate duplicate and unnecessary mailings.
• · Process returned checking, savings, CD, and IRA account mail due to incorrect address.
• · Complete Lost Contact maintenance to prevent future mailings and alert Branches new address should be obtained from customer.
• · Enter Lost Contact accounts into tracking system.
• · Complete dormant maintenance on all qualifying accounts.
• · Assist Branches in getting proper documents from customer to remove accounts from dormant status
• · Process OPT Out forms, Combined Statement maintenance, and Club account auto-deposit forms.
• Complete necessary entries when Club account checks are generated.
• Assist Branches with replacement of lost Club account checks.
• Complete quality control tracking reports.
• Compare documents received with Encore Work Queue.
• Responds to requests for assistance from branches regarding customer accounts.

Time Investments

• · Process incoming CD documents to ensure proper completion.
• Verify interest rate given on new CDs and CD Modifications are correct or proper approval was received for special rates.
• · Verify required legal documents are received.
• Follow up with Branches to ensure missing documents are received.
• · Perform quality review of information provided by account holder has been properly entered into the system and make necessary corrections.
• · Monitor New Accounts report to ensure a CD Control Copy is received for all newly opened CDs.
• · Complete account maintenance.
• · Compare documents received with Encore Work Queue.
• Review close-out documents for proper endorsement.
• Calculate formulas, percentages, and figures as they relate to new and cashed-out CDs.
• Process deposits, withdraws, and close-out transactions on customer accounts.
• Monitor Branch processed transactions for accuracy through Workstation Balancing report.
• Follow up with Branches to coordinate correcting entries are completed if necessary.
• Process and mail CD interest checks, notices, and compounding schedules.
• Complete quality control tracking reports.
• Responds to requests for assistance from branches regarding customer accounts.
• Process Beneficiary accounts after IRA/HSA owner’s death by creating new accounts, generating documents, and corresponding with beneficiaries.
• · Assist Customers and Branches with all aspects of IRAs and HSAs.

NSF

• . Submitting Positive Pay
• Closing accounts when requested
• Placing blocks on accounts
• Closing banks once all work is done
• Returning checks for various reasons

Competency/Skill Level

• The behaviors, knowledge, and motivations important to success in the job.)
• Written and Oral Communication skills
• Initiative
• Customer Service Orientation
• Problem Assessment and Solving skills
• Teamwork
• Practical Learning skills
• Adaptability / Flexibility
• Attention to Detail / Organization skills
• Good working knowledge of Word and Excel

Key Behaviors

• Telephone Etiquette
• Services Internal/External Customer
• Completes Required Documentation
• Pays critical attention to detail
• Recognizes and follows through to resolve problems
• Personal Development

Bank Secrecy Act

• Maintain sufficient knowledge and understanding of the Bank Secrecy Act, Anti-Money Laundering/Anti-Terrorist Financing/PATRIOT Act and OFAC regulations
• To be able to fulfill applicable requirements and responsibilities under the bank’s related policies and programs.

Critical Job Elements

• (Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
• Generally good working environment with little exposure to noise, extreme temperatures or other adverse factors.
• Above average physical effort of hand and eye coordination, and dexterity of hand and fingers to work efficiently and accurately.
• Above average mental effort consisting of complexity of decision making, concentration and memory.
• Above average verbal and written communication skills in order to process customer account maintenance accurately and convey to branches corrections, documentation required.