Deposit Operations Specialist

Position Summary:
The Deposit Operations Specialist is responsible for supporting consumer and commercial deposit related products. This position will maintain knowledge on deposit banking functions, regulatory requirements, along with performing the due diligence needed to ensure complete and accurate system processing. This position will maintain a client focus and will partner with Treasury Specialists and sales team members to deliver a superior client experience.
Essential Responsibilities:
Process Support - 60%

• Responsible for Electronic Fund Transfer (EFT) payment processing including wire transfers, debit cards, Automatic Clearing House (ACH) transactions, and check item processing.
• Ensure return processes and handling of unauthorized transactions for ACH, debit card, and checks are handled timely and accurately.
• Support business and retail banking platforms including, but not limited to, reviewing remote deposited items, adding accounts, creating and reviewing commercial set ups, and process monthly billing.
• Review account documentation for Deposit and Certificate of Deposit products for completeness and accuracy.
• Complete requests received from internal and external clients including but not limited to deposit account maintenance, asset verifications, research requests, and generate reports.
• Assist internal departments and external clients with deposit related processing inquiries.
• Assist in identifying exceptions and collaborate with senior specialists or supervisor to resolve.

Team Support - 25%

• Provide primary and backup coverage on processes, as needed.
• Participate in team meetings by providing insight, contributions, and feedback.
• Assist with team, deposit, or company-wide projects, as required.
• Create, update, and maintain written procedures in Alerus procedure (R&R) database.
• Identify and implement process improvements that enhance the client experience and build scale.

Professional & Personal Development - 15%

• Maintain up-to-date knowledge of all systems & processes that pertain to the position.
• Maintain compliance knowledge of regulations, policies, and procedures.
• Actively pursue continuing education, reading, and self-development to enhance skills.
• Complete regulation, compliance, and additional training as assigned.
• Build solid working relationships with team members across the organization.

Qualifications

• Associate's degree or equivalent combination of education and/or related experience in the financial industry.
• Demonstrated communication and client-service skills.
• Experience with various Windows based software programs to include Excel, Word and Outlook.
• Demonstrated ability to manage high volume, time sensitive transactions and situations.
• May be asked to assist in the work of deposit programs and projects, to include availability to work after hours to support business needs.

Personal Characteristics

• Positive client centric attitude.
• Ability to prioritize multiple tasks through effective time management and organizational skills.
• Ability to work independently and in a team-oriented environment.
• Ability to accept, support and implement continuous change.
• Self-motivated and eager to take on new challenges.
• Detail-oriented with excellent organizational skills.
• Professional appearance and attitude.
• Analytical and problem-solving abilities.
• Commitment to continued learning.

Physical Demands - Must be met with or without a reasonable accommodation

• Extended periods of time sitting at a desk and using office equipment.
• Ability to operate a personal computer/laptop for approximately 8 hours per day.
• Extended time is spent reviewing physical and electronic documents.The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
• Periodically, may also do light lifting of supplies and materials which weighs in at approximately 20 lbs.
• Will spend most of time in an indoor environment.
• Ability to work outside of normal business hours for testing and project work as needed.

This Job Description identifies the major responsibilities of this job. It does not include all aspects of the position, such as the potential additional duties assigned by the Manager, the requirement for flexibility in helping others, or the highly valued team-oriented approach used for the overall benefit and success of Alerus Financial.
Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)