Address
Form of workMake an impact:
The City of Salem Information Technology Department is seeking a Department Technical Support Analyst II to join our team. This Department Technical Support Analyst II position will perform administration and maintenance of specific business applications for the Community Development Department.
Learn and grow:
With competitive pay, outstanding benefits, liberal remote work policy, and opportunities to develop skills and grow within the organization, the City of Salem is a great place to work.
What you will do:
This Department Technical Support Analyst II will act as first-line support, project manager, and technical liaison between the Community Development Department and the Information Technology Department. This position will also provide web content and design support for the department.
The Department Technical Support Analyst II will the lead on all software programs related to City building permitting and land use. This support will include:
- First-line troubleshooting of user issues.
- Submitting Technical Support tickets with the IT Department and specific vendors as needed.
- Project management for major enhancements or changes.
- Coordination and testing for product upgrades.
- Communication with stake holders.
- Assistance with building and running reports.
What can we offer you for all your hard work?
- Medical, dental, and vision coverage for you and your family.
- Environment encouraging of a healthy work/life balance:
- Hybrid remote work is available with some work expected on site.
- 11 paid City holidays + 2 floating holidays in a year.
- Accrue 8 hours of vacation + hours of sick each month.
- Paid vacation and sick time in accordance with City policies.
- Competitive pay.
- Employer-paid PERS contribution of 6%.
- Opportunity for voluntary pre-tax contributions to a 457b account.
- Health care and dependent care flexible spending accounts.
- Voluntary long-term care.
- Employee wellness and assistance program.
- Employee health clinic.
- Position schedule is Monday through Friday, between the hours of 8:00 a.m. to 5:00 p.m.
What are the minimum qualifications?
- Must pass the pre-employment background check.
- Must have an Oregon Driver license and meet the City of Salem's driving standards.
- Bachelor's degree in computer science or technology, information systems or software engineering, business administration, or a related course of study,and three years of experiencein business process analysis, application design, computer or specialized control systems programming, equipment, and instrumentation typical to the position, or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
- Must pass pre-employment criminal background check necessary to obtain Criminal Justice Information System clearance and Law Enforcement Data System certification within 30 days of hire.
Preferred Qualifications (Not required to apply):
- Experience supporting a mission critical system is preferred, but not required.
- AMANDA, Bluebeam, ProjectDox experience.
- Mobile computing experience.
- NetMotion experience.
Desired Knowledge Skills and Abilities:
- Project management or business analysis experience.
- Database administration.
- SQL or SSRS experience.
- Website/HTML experience
- Training experience.
About us:
The City of Salem is the second largest City in the State of Oregon, located in the heart Willamette Valley, and is the capital city of Oregon with a population over 170,000. Centrally located, Salem is 47 miles south of Portland and an hour from the Cascade Mountains to the east and an hour from the ocean beaches to the west. Salem is an exceptional community for living and working with exciting new and comfortable well-established neighborhoods and carefully preserved historic buildings.
A full-service City, Salem has eight primary departments:Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community and Urban Development. Several departments also have functional divisions within their department. The City has five labor unions and employs roughly 1,350 talented and dedicated staff members. The Urban Renewal Agency and the Salem Housing Authority are separate municipal corporations. The Agency contracts with the City for services and the Authority is led by the Housing Administrator within the Urban Development department.
Where can I find out more about the position?
Go to the menu option for Class Specifications and search for Department Technical Support Analyst II or view by clicking here.
How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.
To apply, click on the green "Apply" button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards - sign up today!
For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs.Employment Type: Fulltime-Career
