Department Support Assistant, Transplant Clinic

We are Hiring at Jewish Hospital, Transplant Clinic

Location: 200 Abraham Flexner Way Louisville, KY 40202

Shift Options: Full Time, First Shift

About Us

UofL Health is a fully integrated regional academic health system with seven hospitals, four medical centers, nearly 200 physician practice locations, more than 700 providers, the Frazier Rehabilitation Institute and the Brown Cancer Center.

With more than 12,000 team members—physicians, surgeons, nurses, pharmacists and other highly skilled health care professionals—UofL Health is focused on one mission: delivering patient-centered care to each and every patient each and every day.

Our Mission

As an academic health care system, we will transform the health of the communities we serve through compassionate, innovative, patient-centered care

Job Summary 

General office support including data entry, record keeping, answering phones, and filing, obtaining and recording lab and test/procedure results. Scheduling tests, procedures, and appointments. Preparation of patient charts or reports for Transplant Clinic, as well as preparing information packets, agendas, charts or reports for department/ Strong verbal skills and written communication skills. Other responsibilities as directed. Direct patient interaction is provided to patients of all ages.

• Obtain and document medical records for established patients, referrals, procedures, or ancillary services.
• Communicate clinical information from medical records with transplant staff to ensure records are transcribed into the transplant database.
• Secure complex prior-authorizations for services, medications, or testing and track the authorizations for renewal.
  Provide administrative support for the adult heart and lung Transplant Clinics under the direction of the clinic nurse manager.
• Provide patient services coordination, document coordination, and insurance authorizations prior to scheduled testing and procedures
• Provide administrative support to the clinic patients and staff; to include maintaining and coordinating patient files/charts, lab requests, lab work reports, insurance cards, and any prior-authorizations required.
• Support the transplant service line through the organization of general office procedures; to include efficiency in telephone messaging,
  Prepare and distribute “on call schedule” for transplant teams
• Utilize the transplant database for information management.
• Manage a high volume of phone calls, triage each call, and prioritize the calls making sure they are directed to the appropriate staff member.
• Schedule appointments and follow up testing, confirm patient appointments.
• Set up charts for new patients.
• Manage and organize team members calendars, including coordination and scheduling of meetings- both with external and internal team members
• Maintain office and kitchen area, to include ordering of office and kitchen supplies
• Calls patients to schedule procedures and give instructions over phone with follow-up letter with instructions.

Required Qualifications

• High School Diploma or equivalent

Preferred Qualifications

• Medical terminiolgy

Benefits & Perks

• Competitive Pay & Benefits Options
• Paid Vacation, Sick days, and Holidays
• Free tuition to UofL for Part- and Full-time employees for Child/Spouse/Domestic Partner
• 401K with Employer Match 

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