Dental/CAD CAM Design Supervisor

Join National Dentex (NDX) - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. As we continue to grow, we are seeking to fill a number of key positions within our organization, including this opportunity at NDX Albensi Laboratory in Irwin, PA for a Full-Time Dental/CAD CAM Design Supervisor.
The regular hours for this position are from 8:00 AM - 4:30 PM, Monday through Friday. These hours will be subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement.
Primary Responsibilities and Essential Functions of the Position:

• Oversee all designer roles in CAD CAM Department.
• Complete appropriate forms documenting absences due to illness, vacation, tardiness, etc.
• Perform any necessary disciplinary actions and terminations in accordance with company policies.
• Calculate and monitor designer's daily numbers.
• Adjust/correct steps within Magic Touch for proper credit for designers.
• Add credit to Magic Touch when designs must be redone on cases.
• Monitor and log technician kickbacks and rejects.
• Review kickbacks and corrections with all designers and how to adjust design correctly, often reviewing again prior to milling.
• Review, prepare, and distribute remakes for design department that are returned from doctors.
• Import previous designs for reuse, review, or consultation with doctors.
• Answer designer's specific questions regarding individual cases.
• QC for in-house and offsite designers, as well as cases that designers have issues with or are currently training on (including but not limited to; copings, implants, multi-unit cases, all cases 4 or more units).
• Review bites internally within design department as well as assist with complicated bites in IOS department.
• Train new designers.
• Make design department calls to dentist offices, for all designers.
• Consult with doctors for future or current cases.
• Troubleshoot cases that enter department or will eventually be enter department (Cases coming from Scanning, IOS, Printing, Milling, Contouring and QC)
  
  • Proper model work to be scanned for best design outcome
  • Bites being properly mounted, scanned, aligned
  • Duralays being properly fabricated to include necessary information for design
  • Determine need for stage 2 to be scanned on abutments that do not properly fit
  • IOS proper bite set up/ alignment
  • IOS troubleshoot for proper insertion direction and die interface production
  • Printing/Milling- pulling designs for closed/ locked or missing files
  • Review cases with contouring/ QC that are incorrect, questionable or need redesigned
• Responsible for updating/ distributing tags for organizational purposes with CAD/CAM departments as well as interdepartmentally in rest of lab.
• Responsible for creating and updating "doctors on close watch" list (in house list,) reviewing it monthly and tracking the doctors cases daily.
• Responsible for making design technician allocated task list as well as individual tags on designers shelves for easy allocation.
• Responsible for creating quick reference sheets for designers (Die spacer chart, Dr. preference sheet, Tight bite procedure sheet)
• Responsible for creating design guide for outsourcing to India and royal. As well as creating new designer binders; which include, PTC references for crown design, anatomy, and vocabulary.
• Perform other duties as assigned and required.

• Verbally communicate with all levels of staff, leadership and customers maintaining a positive demeanor and nurturing teamwork.
• Must be familiar with Performance Management processes, Project Management, Coaching, Quality Management, and Developing Standards.
• Advanced dental knowledge of anterior anatomy pertaining to esthetics and function.
• Understand and oversee non-standard cases.
• Communicate with doctors.
• Advanced familiarity/ understanding of lab workflow.
• Must be able to read, write, speak and understand English.
• Must have basic computer skills.
• Display problem-solving and multi-tasking skills.
• Adjust settings accordingly to product types.
• Time management skills required for production environment.
• Must portray a strong spatial ability in hand-eye coordination, perception skills, and a superior attention to detail.

• High school diploma or GED equivalent
• Required: College degree or equivalent work experience.
• Required: 5+ years design experience preferable in a dental lab.
• Minimum 2 years dental technician experience, exhibiting competency in area of expertise in order to guide and train others.
• Demonstrated leadership skills, obtained through experience or recognized through observation.

• Computer
• Working in laboratory environment
• Bard Parker blade

• Sitting for long periods of time.
• Vision capabilities: depth perception and color.
• Repetitive movement with computer mouse
• Spend extended time in front of a computer screen.