Dental Patient Relations Representative

Job Details

Level
Entry

Job Location
Advance- Southeast Raleigh - Raleigh, NC

Remote Type
N/A

Position Type
Full Time

Education Level
High School

Salary Range
Undisclosed

Travel Percentage
Undisclosed

Job Shift
Undisclosed

Job Category
Undisclosed

Description

Job Description

Job Title:Dental Patient Relations Representative

Department: Dental

Reports To: Dental director

FLSA Status: Full-time or Part-time, Non-Exempt

POSITION SUMMARY

The Patient Relation Representative is required to perform all duties of the Patient Relations Representative (PRR) position and function as the resource person to the PRR staff. This position also acts as an adjunct resource for the Dental Director and staff. In addition, this position keeps the manager apprised of all issue pertaining to the operations of the front desk. He/she will be involved in the teaching and training needed to maintain a high quality PRR staff. The position models organization values, goals and protocols, in addition to meeting established standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

90%

Front Desk: Greet and check-in patients promptly, efficiently and in a professional and timely manner, while practicing patient confidentiality.

• Greet and check-in patients promptly, efficiently and in a professional and timely manner, while practicing patient confidentiality.
• Register each patient by obtaining, verifying and inputting all required information accurately into the Electronic Health Record (EHR)
• Collect and correctly post payments in accordance with ACH Cash Management protocols.
• Accurately balance and close out cash drawer daily; make deposits as needed.
• Schedule and reschedule patient appointments when necessary.
• Complete insurance verifications prior to patient appointments.

10%

Lead Duties and Responsibilities: Oversight and monitoring of patient support activities to ensure the timely and accurate completion of front desk activities and metrics. This position works closely with internal and external departments to achieve organizational goals. This position will serve on teams to provide quality and patient-focused healthcare.

• Conduct administrative duties such as problem resolution and quality assurance monitoring of referrals, medical records, and/or front desk duties.
• Monitors front desk activities to ensure accurate patient check-in and registration
• Coordinate and ensure the comprehensive orientation of new department employees and assesses baseline competency. Works with the Dental Director and Human Resources Department in the recruitment of appropriate staff.
• Ensure staff members follow departmental and organizational policies and procedures, including thorough knowledge of the referral appointment request process and compliance with Advance Community Health's mission and vision statements.
• Provide consistent and timely feedback to the Dental Director and/or Practice Manager.
• Identify opportunities for operations and workflow improvements, and works collaboratively with the Dental Director and/or Practice Manager on performance improvement programs, projects, and training related to position and functions
• Participate in the process to set annual departmental goals and objectives and takes responsibility for the achievement of these goals and objectives.
• Participates in the development of departmental policies.

Perform other duties as assigned or become necessary by supervisor.

SUPERVISORY RESPONSIBILITIES

• None

REQUIRED QUALIFICATIONS

• Minimum of High school Diploma or GED.
• Strong computer skills with knowledge of Microsoft Word, Excel
• 1-2 years related experience working as a receptionist or front desk

PREFERRED QUALIFICATIONS

• Front desk experience in a medical or dental office
• Experience providing oversight and monitoring of team member contribution and successful leading team to ensure timely and accurate completion of team's contributions.
• Non-profit and/or community health experience
• Dentrix or EHR system experience
• Experience multi-tasking while providing quality customer service

KEY COMPETENCIES & SKILLS

• Customer Focus: proactively and promptly responding to customer needs, offering as much information as needed and providing results that the customers value.
• Attention to Detail: ability to achieve thoroughness and accuracy when accomplishing a task
• Effective Communication & Active Listening: ability to effectively communicate orally, written with all levels of the organizations, vendors, partnering organizations, and patients. Ability to focus completely on what the client is saying and is not saying, to understand the meaning of what is said in the context of the client's desires, and to support client self-expression
• Dealing with Difficulty: Keeping one's emotions under control and restraining negative responses when provoked, or when faced with opposition or hostility from others
• Results Orientation: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement
• Flexibility/Adaptability : Responds to changing needs of the business; personally identifies and champions to new ideas for improvement and growth
• Initiative: does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.
• Teamwork: works toward common goals by supporting, encouraging and sharing information with colleagues

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to sit for long periods of time, stand, walk, and occasionally lift and/or move up to 25 pounds and occasionally roll or move up to 50 pounds.

The employee will work on a computer and simultaneously use the telephone and must have good hand/finger dexterity. Specific vision abilities required by this job include close vision and ability to adjust focus.

Must be willing to travel to other medical sites within communities served by Advance Community Health as needed. Must be able to interact with patients and other employees in close proximity and come into contact with patients.

WORK ENVIRONMENT

This position works in a professional clinical work environment and will routinely use standard office equipment such as computers, phones, photocopiers, postage machine, fining cabinets, scanners, and fax machines. This position will be an open shared work environment allowing for easy access for employees/customers to be serviced.

Qualifications

REQUIRED QUALIFICATIONS

• Minimum of High school Diploma or GED.
• Strong computer skills with knowledge of Microsoft Word, Excel
• 1-2 years related experience working as a receptionist or front desk

PREFERRED QUALIFICATIONS

• Front desk experience in a dental office
• Experience providing oversight and monitoring of team member contribution and successful leading team to ensure timely and accurate completion of teams contributions.
• Non-profit and/or community health experience
• GE Centricity or EHR system experience
• Experience multi-tasking while providing quality customer service

KEY COMPETENCIES & SKILLS

• Customer Focus: proactively and promptly responding to customer needs, offering as much information as needed and providing results that the customers value.
• Attention to Detail: ability to achieve thoroughness and accuracy when accomplishing a task
• Effective Communication & Active Listening: ability to effectively communicate orally, written with all levels of the organizations, vendors, partnering organizations, and patients. Ability to focus completely on what the client is saying and is not saying, to understand the meaning of what is said in the context of the client's desires, and to support client self-expression
• Dealing with Difficulty: Keeping ones emotions under control and restraining negative responses when provoked, or when faced with opposition or hostility from others
• Results Orientation: Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence. Shows a passion for improving the delivery of services with a commitment to continuous improvement
• Flexibility/Adaptability : Responds to changing needs of the business; personally identifies and champions to new ideas for improvement and growth
• Initiative: does more than is required or expected in the job; does things that no one has requested that will improve or enhance products and services, avoid problems, or develop entrepreneurial opportunities. Plans ahead for upcoming problems or opportunities and takes appropriate action.
• Teamwork: works toward common goals by supporting, encouraging and sharing information with colleagues

PHYSICAL DEMANDS

While performing the duties of this job, the employee must be able to sit for long periods of time, stand, walk, and occasionally lift and/or move up to 25 pounds and occasionally roll or move up to 50 pounds.

The employee will work on a computer and simultaneously use the telephone and must have good hand/finger dexterity. Specific vision abilities required by this job include close vision and ability to adjust focus.

Must be willing to travel to other medical sites within communities served by Advance Community Health as needed. Must be able to interact with patients and other employees in close proximity and come into contact with patients.

WORK ENVIRONMENT

This position works in a professional clinical work environment and will routinely use standard office equipment such as computers, phones, photocopiers, postage machine, fining cabinets, scanners, and fax machines. This position will be an open shared work environment allowing for easy access for employees/customers to be serviced.