Dental Office Coordinator- Patient Care/Doctor Scheduler

Our coordinators are integral members of our practice— the people responsible for listening to and meeting our patients’ expectations.

The Treatment Coordinators are responsible for maintaining the doctors’ schedules in a balanced, customer service-oriented way. They manage the schedule to meet the providers’ and the practice’s production, efficiency, and collection goals. They foster relationships with patients and sets the tone that patient care comes first. They promote the practice through a trustworthy, sensitive, and considerate approach to patient needs.

A fundamental responsibility of all employees is to genuinely care about our patients, our employees and teams, and our community. Dental office experience is a must for this role. The ideal candidate would be someone who has previous Dental Office experience, is a quick learner, can multi task and is interested in working 35-40 hours per week. We pride ourselves on being open for our patients on Saturday and we do expect an occasional Saturday (be part of the team rotation) and work until 7 one evening a week.

RESPONSIBILITIES

Primary:

• Greets patients with positive energy, true empathy and genuine care.
• Displays effective verbal and written communication with patients.
• Gathers information from patients that contributes to a positive patient experience.
• Facilitate meetings with the providers to review schedule, roadblocks and set goals.
• Collecting estimated out of pocket payments.
• Communicate with the clinical team ensuring a seamless delivery from clinical areas.
• Verify accuracy of patient records and appointment details.
• Accurately prepares financial arrangements to determine estimated insurance payment vs. patient’s out of pocket.
• Ensure completion of all required signatures and appropriate consent forms.
• Accurately documents check-out and appointment notes.
• Communicate with outside facilities as directed by providers: e.g, pharmacies, referrals, etc.
• Utilize treatment tracker to document financial arrangements reviewed.
• Manage and respond to unscheduled appointments.
• Ensure all computer records are compliant to office standards.

Job Type: Full-time

Pay: $26.00 - $28.00 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• Bereavement leave
• Dental insurance
• Employee discount
• Gym membership
• Health insurance
• Health savings account
• On-the-job training
• Paid time off
• Paid training

Healthcare setting:

• Private practice

Experience:

• Dental office: 1 year (Required)

Work Location: In person