Dental Insurance Coordinator

Almost 25 years ago two brothers decided where in the world they wanted to start a Dental Practice...they have been in Wenatchee ever since! The beautiful area and wonderful people made the decision easy! Tveten Dental Care strives to increase smiles and genuinely help each patient and team member. We’re growing and looking for an amazing addition to our bright team!

Full Time Employees of Tveten Dental Care receive a variety of benefits in addition to hourly compensation.

• Paid Time Off
• Monthly paid Perquisite
• Dental and orthodontic benefits
• Matching retirement savings
• Bonus potential

Position Summary:

Courteously and professionally care for patients and visitors in person and on the phone by accurately confirming and verifying their insurance information. Kindly direct, schedule, and present or request information from or for patients and visitors. Provide exemplary patient service and positive team encouragement in all interactions.

Position Reports To: Operations

Essential Functions:

• Call or login to insurance portals to verify and update patient insurance frequencies, benefits, coverage and enter that information into Open Dental.
• Learn and recall relevant insurance plan information to answer team and patient questions and accurately present treatment estimates.
• Create neat and accurate plan information
• Verify accurate billing, demographic, and insurance information.
• Greet patients and visitors in a prompt, courteous manner. Use computer and communication methods to inform providers and support-team in order to maintain efficient patient flow.
• Schedule, cancel and reschedule appointments. Utilize organizational skills to maintain a short-call list for patients requesting an earlier appointment and for filling provider openings.
• Answer telephone, and provide outstanding and professional service with every encounter.
• Operate general office equipment.
• Collect credit card, check, or cash payments from patients using tact, kindness, and a professional approach; provide receipt.
• Ability to perform elementary math functions (addition/subtraction/percentages).
• Maintain active Basic Life Support (CPR) certification.

Qualifications:

• Ability to communicate effectively in English; verbally and in writing. (able to communicate in Spanish a plus)
• Strong work ethic
• Basic computer skills (Open Dental experience preferred)
• Willingness and ability to learn quickly
• Teamwork oriented
• Flexible
• Understand and comply with HIPAA

Abilities:

• Organize and structure work for effective performance and goal attainment; set and balance priorities; anticipate obstacles, formulate plans consistent with available human, financial, and physical resources; modify plans or adjust priorities given changing goals and conditions.
• Interact with others in ways that are friendly, courteous, and tactful and that demonstrate respect.
• Work cooperatively and collaboratively with others to achieve goals by sharing or integrating ideas, knowledge, skills, information, support, resources, responsibilities, and recognition.
• Select, access, and use necessary information, data, and communications-related technologies to accomplish work activities.

Physical Demands:

• Regularly required to sit for long periods
• Occasionally required to lift and/or move up to 20 pounds
• Close vision, depth perception, and ability to adjust focus
• When required by the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 33 – 40 per week

Benefits:

• Dental insurance
• Paid time off
• Retirement plan

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Ability to Relocate:

• Wenatchee, WA 98801: Relocate before starting work (Required)

Work Location: In person