Dental Front Desk Receptionist

Our dental office is looking for a talented individual to join our team. We are currently recovering from the fire (our office was burned down) and temporarily working in offices in Kihei and Maui Lani. Our goal is to help take care of our patients and support our team.

Job Role & Summary:

A Dental Front Desk Team member is an individual who works for a dental office to ensure that the patient’s treatment plan is going well in the schedule as required by the dentists. They are mainly responsible for the patient’s aftercare being seen by one of our dentists or in preparation for a new one.

Responsibilities:

• Consults and coordinates with the dentists in creating and ensuring the patient’s treatment are well within the necessary measures
• Schedules and creates appointments for patients to join in; on an instance of missed appointments, reschedules the patient for another one up until the end of the treatment
• Coordinates with the clinical or dental staff in guaranteeing that the patients are not having any conflict in schedules or any unnecessary concerns that may hinder the operations
• Assists the patient or the patient’s family in ensuring that the patient can and will provide the required financial arrangements when it comes to the overall treatment
• Collects copayments when necessary
• Making sure that the patient or responsible party is aware of the treatment plan including costs
• Verify Insurance Plans/Benefits
• Explains benefits to patients
• Entertains the patient’s queries and concerns when it comes to the treatment and the process
• Review claims with insurance companies
• Manages the essential paperwork for the treatment such as exit forms, policy forms, and other documents
• Ensures that the patient’s records and other paperwork are secured in accordance with the medical privacy laws within the local, county, or state policies
• Prepare daily deposits/month end statements

Skills:

• Must be proficient in communicating in both written and verbal manners, with strong interpersonal and customer service skills
• Should be extremely attentive to details no matter how massive or minute, ensuring that any concerns are answered and entertained
• Must be capable of leading and supporting a team of various political, educational, and cultural backgrounds, gender, and age
• Should be knowledgeable in utilizing basic computer applications for the office, such as Word, Excel, and some others. Experience with dental software preferred

Qualifications:

• Should have at least a High School diploma or a General Education Development diploma
• Preferred: at least one year of experience working within customer service industry
• Preferred: Having thorough knowledge of the dental terminologies and jargons are preferred
• Customer Service Experience: Will train right candidate with no dental experience

Our office is currently open Mondays (Kihei), Thursdays (Maui Lani) and Saturdays (Kihei). The workday is from 7:30 am to 5:30 pm. We are in the process of building a new office to replace the one burned down in Lahaina and will eventually get back to being open Monday to Friday. We anticipate 12-24 months of working in Kihei and Maui Lani until our new facility will be ready.

We are looking for a full time team member open to working remote during this transitional time on days when we are not in office. We will also consider candidates who can only work part time on the days our office is open. Benefits will be made available to employees who work full time.