Address
Form of work
SalaryGreets and seats customers, received payment and assists service personnel as needed to ensure customer satisfaction
DUTIES
- Greets and welcomes all customers immediately upon arrival and verifies number in their party
- Determines special needs, e.g., high chairs, special menus, smoking preference, etc.
- Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately
- Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces features of the day
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products
- Handles incoming telephone calls immediately and takes to-go orders as appropriate
- Maintains proper supply of clean menus
- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills
- Assist service personnel in clearing and setting tables
- Resolved complaints as he/she becomes aware of them and advises management of any complaints received
- Assists other service personnel as needed
Accountability
- Customers are greeted and seated in the order in which they arrive in a pleasant and courteous manner following company timing standards
- Guest check transactions are handled properly to ensure that register totals balance at the end of the shift
QUALIFICATIONS
- Must be able to observe and differentiate between monetary denominations
- Ability to communicate effectively with guests (both verbal and on the phone)
- Must have sufficient mobility to move and/or operate in work area
- Must meet all State, county or municipal regulations pertaining to health risk concerns about food handling
