Demand Planner

Since its founding over 80 years ago, Krispy Kremes focus has remained the same - making fresh, premium quality doughnuts inspired by their founders original recipe. The brands iconic Hot Light lets guests know when doughnuts are being made fresh in shop so they can enjoy hot doughnuts fresh off the line. To make Krispy Kremes in-shop experience even sweeter, many shops across the globe feature the brands one-of-a-kind doughnut theatre, an immersive, interactive experience through which guests can see Krispy Kremes melt-in-your-mouth doughnuts being made right before their eyes.

Our Krispy Kreme Demand Planner supports the Demand Planning process for Krispy Kreme. You will develop processes, tools, reports, and provide data analytics to support Krispy Kremes supply chain strategic initiatives for our Shops and CPG team.

The Demand Planner will be responsible for generating the item-location Demand Plan that will drive down stream supply chain and financial planning activities. The goal of this position is to continuously improve customer service while simultaneously reducing raw and finished goods inventory through accurate forecasting. The role will be responsible for proactive collaboration across Customer Service, Sales, Marketing, Supply Planning, Finance. Key to this role will be anticipating and understanding the needs of different stakeholders across the company relative to forecasting, turning assumptions into actionable plans and providing insight into demand drivers to leadership.

A TASTE OF WHAT YOU WILL BE DOING

• Develop and maintain forecasts at multiple levels of aggregation over a rolling 12-18 month planning horizon
• Use historical shipment trends, consumption trends, customer inventory data, and demand assumptions to develop and refine the demand forecast
• Lead cross-functional research activities to reconcile significant variances or exceptions and refine the forecast model to reflect updated sales and marketing assumptions
• Utilize a collaborative and consensus approach by working with Sales, Marketing and Finance to obtain and ensure that current and accurate information is used for demand forecasts
• Develop, modify, and communicate the short- and long-range demand plan to Supply Planning. This role functions as the pivotal communication point for supply and service constraints
• Track Forecast KPIs including bias, accuracy and forecast value add. Use these KPIs to drive improvements.
• Lead monthly S&OP process for assigned brands including: maintaining baseline / statistical forecasts, collecting Sales and Marketing forecast drivers and highlighting changes and drivers in the plan to key stakeholders.
• Present the exceptions at meetings and facilitate the process of reaching consensus on the final forecast number
• Coordinate all aspects of Demand Planning related to the delivery of projects that support growth objectives, innovation, cost reductions, operational efficiency improvements, and reduce business waste.
• Generate the new product forecast using the historical substitution and like modelling / scenario planning techniques
• Monitor NPD weekly in first 13 weeks and highlights any variance from forecasts using underlying, documented assumptions to sales/customer/marketing to minimize bias
• Model total lifecycle of NPD (i.e. decline phase), working with sales and marketing for replacement strategy of products

YOUR RECIPE FOR SUCCESS

• Bachelors degree in business or related field (IT, Supply Chain, Finance) or equivalent training and experience required.
• 2+ years of experience working in a combination of sales, marketing, or demand planning, preferably in a CPG or food industry environment.
• A very strong understanding of a P&L, including variable impacting trends in sales, costing, etc. Ability to derive messaging based on the data. Information systems background highly desirable.
• High proficiency working within Oracle or similar database application technology required. Excellent proficiency using Microsoft Excel, Access, or similar software.
• Very strong analytical and interpretative skills required to provide vision to past and future consumption trends. Therefore, excellent working knowledge and understanding of all syndicated data sources, as well as POS level data is required.
• Expertise in Microsoft Excel and data manipulation are critical, along with MS Access, Cognos or other data manipulation software knowledge.

Ability to efficiently work in a hybrid (remote and in-office) environment*

BENEFITS

• Comprehensive benefits (medical, HAS/FSA, vision, dental insurance) and 401K
• Employee discount program
• PTO and dream days
• Education Reimbursement
• Adoption Assistance
• Life Insurance
• Pet Insurance

Krispy Kreme is an iconic, global brand that has offered the highest-quality doughnuts and great-tasting coffee since it was founded in 1937. Today, Krispy Kreme operates as a public company traded under the ticker symbol, DNUT, on the Nasdaq Global Select Market. Krispy Kremes over 1,600 shops can be found in 33 countries across the globe. Of these locations, the brand owns and operates 307 shops in the United States and Canada, 239 in Mexico, 125 in the UK and Ireland, 52 in Japan, and 38 in Australia and New Zealand, with the remaining locations run by franchise partners largely in the international market. In addition, Krispy Kreme doughnuts can be found in approximately 12,000 grocery, convenience, and mass merchant stores in the U.S.