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Form of workJob Description
We are seeking a highly organized and detail-oriented Delivery Truck Dispatcher to join our team. The ideal candidate will be responsible for coordinating and optimizing delivery schedules, managing drivers, and ensuring efficient transportation operations as well as a customer experience that is second to none.
Hours: Noon - 8pm (Saturday is included in 40 hour work week).
Responsibilities:
- Communicate effectively with drivers to provide clear instructions, monitor progress, and address any issues that arise during deliveries.
- Maintain accurate records of deliveries, including tracking shipment status, updating delivery schedules, and documenting any delays or incidents.
- Monitor and manage driver performance, including adherence to safety protocols, delivery schedules, and company policies.
- Collaborate with the customer service team to address customer inquiries, concerns, and delivery issues promptly.
- Utilize dispatch software and tools to track vehicles, assign routes, and optimize delivery efficiency.
- Maintain communication with end users of the product if any delays or questions arise.
- Continuously seek opportunities to improve delivery processes, reduce costs, and enhance overall operational efficiency.
Seeking Candidates with....
- Proven experience as a dispatcher, preferably in a logistics or transportation company.
- Excellent communication and interpersonal skills to effectively coordinate with drivers, warehouse staff, and customers.
- Proficiency in using dispatch software and other relevant tools for scheduling and route optimization.
- Ability to multitask, prioritize, and make quick decisions in a fast-paced environment.
- Strong organizational skills with keen attention to detail.
- Problem-solving abilities and a proactive approach to handling unforeseen circumstances.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
- High school diploma or equivalent; additional qualifications in logistics or transportation management are a plus.
- Bilingual - English and Spanish is a plus!
What we offer....
- Competitive Hourly Rate and Benefits Package to include profit sharing, 401K, health, dental, life insurance and vision
- Growth Opportunities
- A dynamic and supportive work environment
Equal Employment Opportunity
Company sponsored background and drug test prior to being hired
Successful family owned business with 70+ years in business, 10 locations - Charlotte, Pineville, Monroe, Salisbury, Morganton, Winston-Salem, and Greensboro. Voted Top 50 Places to Work in Charlotte!
